Director, Benefit Services

About the Role

Join the Aramark Benefits team and impact the lives of over 140,000 U.S. employees within a 250,000-employee global organization. The Director of Benefit Services will lead the optimization and delivery of Aramark’s U.S. benefits technology ecosystem, supporting a diverse workforce across stadiums, hospitals, schools, and more. This role involves strategy, design, administration, and compliance of health & welfare and retirement programs, as well as other benefit initiatives. Based at Aramark’s Global Headquarters in Philadelphia.

Responsibilities

• Align benefit strategies with overall Total Rewards, HR, and business objectives.
• Support the Vice President of Benefits in developing short- and long-term retirement, health, welfare, and wellbeing strategies and plan designs.
• Resolve complex benefit issues independently and collaboratively with the Benefits Team.
• Implement and enforce Benefits processes and programs, including market competitiveness reviews, governance, and financial analysis.
• Prepare reporting on key metrics related to benefits strategy and operations.
• Establish and maintain collaborative relationships with key stakeholders (HR, payroll, finance, legal) to support company and department goals.
• Lead RFP processes for vendor selection and new program implementations.
• Provide consultative expertise, advice, and guidance on benefits matters to the Vice President of Benefits.
• Assist employees, including executives, by explaining benefits plan details and pricing structures.
• Evaluate costs and benefits of key programs (e.g., wellness, life/disability insurance, employee assistance, discount programs).
• Build strong relationships across the organization to align benefits strategies with business and HR goals.
• Coordinate renewals with internal/external resources, including market competitiveness studies, remarketing, cost-effective plan design, and regulatory compliance.
• Foster wellbeing and rewards programs that connect employees to the company and community.
• Assist with policy management, communication, and structure of vacation, PTO, and time-away initiatives.
• Stay current on Federal and State regulations affecting employee benefits.
• Manage vendor relationships on an ongoing basis.

Requirements

• Bachelor’s degree or equivalent combination of related technical benefits functional experience.
• 15+ years of related experience, preferably in a multinational environment.
• Strong analytical and technical skills; ability to perform independent in-depth analysis and present findings.
• Advanced proficiency with Microsoft Office (Excel, PowerPoint).
• Outstanding organizational ability, attention to detail, and deadline-driven prioritization.
• Proven ability to develop and implement program/process improvements and efficiencies.
• Strong verbal and written communication skills, including presentation abilities.
• Ability to maintain confidentiality and professionalism.
• Ability to lead and manage multiple priorities while transitioning between tactical and strategic work.

CEBS certification preferred.

About Aramark

Aramark serves millions of guests daily through food and facilities in 15 countries. Rooted in service and united by purpose, the company strives to do great things for employees, partners, communities, and the planet. Aramark fosters a workplace where talents are developed, passions are fueled, and professional growth is empowered. Learn more at www.aramarkcareers.com.