Director – Aviation Program Management

Key Responsibilities

Manage overall relationship with airline customers, airframe manufacturers, and major accounts throughout the contract lifecycle
Build customer intimacy and deliver flawless customer service by maintaining crisp communication, driving issue resolution, and conducting regular check-ins
Be the customer champion, and ensure all customer requirements are captured and managed within the scope of internal and third-party supplier teams
Identify continuous improvement opportunities and lead initiatives to establish best practices within the organization
Lead program review meetings, coordination meetings, and workshops with customers, airframe manufacturers, and partners
Work with the supply chain to ensure smooth, on-time production deliveries to customers
Work with MROs and customer organizations to ensure smooth installation of delivered products
Ensure Hughes delivers against all committed SLAs; work with quality, engineering, supplier organizations and customer stakeholders to oversee solution performance and reliability
Participate in regular status reviews with Hughes senior management and customers to ensure successful implementation and timely resolution of service issues

Basic Requirements

• Skills, Experience and Requirements
• Bachelor’s degree in engineering, business, or related discipline
• 12+ years of related work experience
• Prior experience working at an in-flight entertainment or in-flight connectivity services provider

Preferred Qualifications

• Knowledge of all phases of the aviation product lifecycle, including design, development, testing, certification, production, maintenance and support
• Experience working with the FAA or other aerospace regulatory bodies
• Ability to influence a variety of stakeholders to establish concurrence
• Excellent communication and presentation skills combined with the ability to effectively interact with different levels of the customer and internal organization
• Ability to synthesize multiple requirements and create smart, cogent solutions to complex problems

Salary Range

Compensation: $127,500.00/Year - $170,000.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.