Director, Associate UX – Revenue Strategy

Job Summary

The Director, Associate UX – Revenue Strategy reporting to the VP, Experience Design + Innovation within the Business Transformation Office, plays a critical role in creating industry-leading associate-facing (employee, owner- and franchise-facing) digital experiences across the full portfolio of Marriott brands.

Candidate Profile

• 8+ years experience in digital product design, 5+ as a manager, with demonstrated leadership experience across platforms
• 4-year undergraduate degree, with bachelor’s degree in relevant discipline, or equivalent experience
• Demonstrated success in end-to-end UX design for specific digital products; ideally with associate/employee-facing and/or enterprise products
• Solid background/understanding of UX, design thinking, methodology, and design operations; passion for DesignOps and how to build, scale, train, and refine teams, tools, and processes/deliverables
• Proven experience delivering concepts, user flows/journeys, wireframes, prototypes, etc. across platforms (desktop, mobile web, app, etc.) with inclusivity in mind
• Provides oversight and direction to achieve a cohesive user experience that fosters synergy between the digital and physical experience
• Understands and advocates for associate needs and how those manifests through digital experiences
• Promotes UX best practices drawn from a variety of disciplines (within and beyond hospitality)
• Proactively maintains a keen focus across product areas to ensure journey-wide synergy
• Communicates through appropriate visuals and deliverables
• Oversees the design work with resources both internal to Marriott and external

Candidate Profile (Preferred)

• Demonstrated strong presentation, negotiation, and persuasion skills
• Adapts to and thrives in a fast-paced, dynamic environment
• Self-confident, energetic, and enthusiastic in leading and influencing teams
• Adept at explaining complicated concepts through clear visuals to facilitate understanding across the organization
• Proven ability to lead and work with cross-functional teams in support of specific business priorities, work well with counterparts from various business functions, and influencing work of counterparts without direct reporting accountability, through strong interpersonal skills
• Delivers results under challenging conditions, breaks complexity into understandable chunks, brings ambiguity into focus
• Ability to solve problems quickly, think creatively, and drive speed-to-market delivery, while optimizing outcomes
• Strong grounding in general usability and transactional design best practices
• Experience with Agile / SAFE development methodologies preferred
• Experience working with and managing offshore resources preferred
• Proficiency managing and contributing to the evolving design system

Core Work Activities

• Shapes and evolves the experience vision for Revenue Strategy products, aligning design decisions across the domain, supporting OKRs and economic outcomes
• Leads design thinking for complex Revenue Strategy decisions, balancing usability with analytical rigor
• Ensures experiences across products reflect a shared mental model for how revenue decisions are made
• Partners with Product and Revenue leaders to influence roadmaps, prioritization, and tradeoff decisions
• Leads work done by both internal associates and external vendors
• Manages vendor relationships
• Provides oversight and leadership for multiple tracks of work, providing quality feedback to both internal associates and vendor resources to move design work forward
• Thinks and works at both the strategic and executional levels; sees both the “forest” and the “trees” and guides teams accordingly
• Communicates through appropriate visuals and deliverables
• Produces both innovative high-level design concepts / strategy visualizations as well as development-ready designs with specifications
• Works collaboratively with other sub-disciplines in User Experience as well as other teammates across the organization
• Keeps skills up-to-date on industry trends and applies new knowledge to job, identifying strategic opportunities for competitive advantages through those findings
• Uses tracking, metrics, segment data, and user research to inform design decisions
• Collaborates with product managers to ensure priorities align with business objectives and KPIs
• Uses various user research methodologies to get design feedback and iterates designs based on findings
• Breaks down designs into options/variables for A/B or multi-variate testing
• Understands web technologies and principles—like responsive design, front-end markup and libraries such as HTML, CSS, JavaScript, jQuery and Ajax methods, plus Content Management Systems, Web Services, Salesforce, and APIs—and uses this knowledge in collaboration with developers
• Understands underlying technologies behind guest communications (email and chat), guest services (check-in/out, service requests, shuttle service), venue applications (dining, spa, golf), guest room entertainment, smart screens, property portal and internet services, etc. and uses this in collaboration with developers and operations teams working on related business processes
• Expertise level understanding of design tools such as Figma, Sketch and Invision DSM and uses this knowledge in extending and maintaining a Design System
• Keeps technical knowledge up-to-date and applies new knowledge to job

Additional Responsibilities

• Works and leads independently with minimal supervision, but knows when issues should be escalated to manager
• Foster relationships with key partners within and beyond the digital space
• Presents work with clarity and confidence; explains complex matters so that others can understand
• Uses appropriate communication mechanisms (i.e. in-person conversation, Microsoft Teams chat, email, phone call) for each situation
• Demonstrates self-confidence, energy and enthusiasm
• Performs other reasonable duties as assigned by manager

Company Commitment

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.