Director, Asset Recovery & Law Enforcement Relations

Responsibilities

• Own and continuously improve CalAmp’s law enforcement engagement and asset recovery processes to improve recovery effectiveness, response times, and customer outcomes.
• Respond to recovery-related incidents involving stolen or diverted vehicles, cargo, trailers, industrial heavy equipment, and other CalAmp-enabled assets.
• Cook with the appropriate law enforcement jurisdiction when a device alert, customer report, or asset movement indicates possible theft, diversion, or unauthorized activity.
• Escalate matters to higher levels of law enforcement, including state agencies or the FBI, when incidents involve interstate movement, cargo theft, heavy equipment, organized theft activity, or other complex recovery situations.
• Provide law enforcement with timely, accurate information related to CalAmp device activity, asset location, movement history, and recovery support, consistent with company procedures and legal requirements.
• Partner with customers, sales, operations, engineering, customer support, and recovery teams to support active recovery matters and post-incident follow-up.
• Conduct training and informational sessions for law enforcement agencies, police academies, industry groups, customers, and internal teams regarding CalAmp recovery capabilities and protocols.
• Maintain documentation of recovery activity, agency contacts, escalation steps, outcomes, and follow-up items.
• Support cross-jurisdictional recovery efforts when assets move across city, county, state, or national boundaries.
• Identify and maintain key law enforcement contacts in high-risk or high-volume recovery areas, including contacts familiar with cargo theft, commercial vehicle theft, and heavy equipment recovery.
• Partnership with sales and account teams to support customer confidence in recovery services and provide subject matter expertise when needed.
• Support strategic customer discussions, escalations, and business development efforts where asset recovery expertise or law enforcement credibility is required.
• Provide feedback to engineering, product, operations, and leadership regarding device performance, recovery trends, field challenges, and law enforcement needs.
• Prepare incident summaries, recovery reporting, trend analysis, and executive updates as needed.
• Participate in relevant industry meetings, law enforcement events, trade shows, seminars, and customer meetings.
• Provide testimony or factual support in legal hearings or proceedings when required to support recovery actions or law enforcement activity.
• Investigate and validate warranty, device performance, or recovery-related issues as needed.

Qualifications

• Strong understanding of law enforcement structure, jurisdictional responsibilities, escalation paths, and agency protocols.
• Strong knowledge of stolen vehicle recovery, cargo theft, commercial vehicle theft, heavy equipment theft, and cross-jurisdictional investigations.
• Ability to determine when an incident may require local, state, or federal law enforcement involvement.
• Ability to communicate clearly and professionally with law enforcement, customers, internal teams, and senior leadership, including in urgent or sensitive situations.
• Strong relationship-building skills with the ability to develop trust and credibility with law enforcement agencies and internal stakeholders.
• Ability to analyze device alerts, location data, movement trends, reports, and other recovery-related information to support decision-making.
• Ability to manage multiple active matters, establish priorities, and respond with appropriate urgency.
• Self-motivated and able to work independently with minimal supervision.
• Strong judgment, discretion, and ability to handle confidential or sensitive information appropriately.
• Proficiency with Microsoft Office Suite and ability to learn internal systems and recovery tools.