Director, Assessments

About the role

The Assessments Director leads complex assessment and integration initiatives by embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence.

Responsibilities

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.
• Overall Assessment Support:
• Maintain and distribute Assessment project calendar and Assessment pipeline calendar.
• Direct Directors Assessment Manager to create organized files and directories.
• Oversee the creation, maintenance, and updates of Assessment documents.
• Review receipt of requested documents and ensure they meet specifications.
• Follow up on missing documents and ensure Ensemble team has what they need to complete the document and data reviews.
• Promote a culture of collaboration between the Ensemble functional areas and client contacts and serve as a positive role model for Revenue Cycle.
• Pre-Onsite or Initial phase of Assessment:
• Serve as a key participant in pre-sales assessments, supporting the sales process by demonstrating Ensemble’s value through data-driven insights.
• Prepare and deliver executive-level assessment presentations and report-outs to C-suite audiences, including CFOs and VPs of Business Office.
• Collaborate with Sales, Marketing, and internal stakeholders to align assessment timelines and presentation readiness.
• Maintain clear, professional communication with clients throughout the assessment lifecycle.
• Onsite Phase:
• Work with AVP, Assessments to communicate meeting requirements, daily rounding reviews, and creation of findings and recommendations.
• Run end of day internal review sessions to capture highlights, including findings and potential compliance risk items.
• Absorb Assessment week-ending report to client team.
• Post Onsite Review Phase:
• Oversee and reconcile final deliverable compilation by collaborating with Subject Matter Experts on their findings/recommendations, KPI’s, examples, and all data needed to support our report of financial lift.
• Submit to Marketing for formatting in a timely manner, allowing time for review and print out of documents.
• Post Final Presentation Phase:
• Ensure uploads of final deliverables to ShareFile, including all exhibits.
• Integration Phase:
• Lead Client Readiness update meetings held by the STO Team.
• Collaborate with Manager to create the Best Practice Tracker (BPT) for each new client FOS and generate the exports and worksheets to support the FOS Client Readiness process.
• Manage the go-live integration process or each new client FOS, including ownership of tracking each Operations Functional Area BPT migration plan status through completion and into operational stead state.
• Lead weekly meetings with Operational Leaders for each new client to track completion of BPT's and identify any barriers.
• Review BPT reporting of % complete, barriers, accomplishments, and escalations with AVP and VP.

Qualifications

• Deep knowledge of hospital revenue cycle operations.
• Strong analytical and presentation skills.
• Ability to work with complex or incomplete client data sets.
• Strong strategic, analytical, communication, and stakeholder management skills.
• High proficiency in Excel and presentation tools.

Skills

• Valuing Differences
• Collaboration
• Accountability
• Time Management
• Developing Trust
• Taking Initiative

Benefits

• Comprehensive benefits package including healthcare, time off, retirement, and well-being programs.
• Professional development opportunities including professional certifications and tuition reimbursement.
• Quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Pay

$122,900 - $184,350 based on experience and location

Schedule

Full-time