Director, Artist & Label Services
Universal Music Group · West Hollywood, CA · 4 wk ago
Art & Creative$104k–$140k/yrFull-time
About the role
Famehouse, a division of UMG, is seeking an experienced merch Account/Brand Manager to join our team in Los Angeles as a Director, Artist & Label Services. This role focuses on artists across the Capitol roster, serving as the strategic lead across a portfolio of artists, owning the long-term direction of their merchandise and D2C businesses.Responsibilities
- Serve as the relationship lead for Capitol Music Group and their artists, building trusted relationships with artist managers, label teams, and creative partners.
- Lead holistic, cross-channel merchandise strategy across D2C, tour, retail, and licensing, including for physical music on d2c, exclusives, and fan engagement moments.
- Develop rolling 12-month calendar plans across all channels, including D2C, tour & VIP, retail, and licensing initiatives, working closely with the artist team, label marketing and creative.
- Bring infectious energy, enthusiasm, and storytelling to all pitch, proposal, and planning conversations — inspiring clients to adopt innovative D2C and merch ideas that drive growth.
- Lead development and presentation of artist proposals, calendar plans, and go-to-market initiatives, ensuring buy-in from clients and stakeholders.
- Partner closely with Campaign Managers to ensure all campaigns and initiatives remain on track to achieve artist and label goals, proactively identifying opportunities to optimize performance.
- Lead Artist & Label Business Reviews, presenting insights, growth opportunities, and long-term strategic recommendations.
- Manage artist and label feedback and ensure all executions are aligned with client expectations and artist brand standards, including leading all business and product approvals.
- Serve as a collaborative, trusted partner inside the organization — working closely with a wide range of teams, operating with positivity, respect, and a solutions-focused mindset.
- Maintain strong client satisfaction by ensuring artist teams feel supported, informed, and excited about their partnership with Famehouse.
Requirements
- 8+ years of experience in account management, artist relations, marketing, or eCommerce within music, entertainment, or merchandise.
- Demonstrated success managing artist relationships in fast-paced environments.
- A strong understanding of the label, artist, and merchandise ecosystem, ideally with prior label-side, artist commerce, or D2C experience.
- A passion for the music & culture of Capitol’s roster is a must.
- A strong understanding of D2C commerce, merchandise strategy, and fan engagement.
- Excellent communicator and presenter with the ability to sell ideas and strategies in compelling ways.
- A high degree of comfort communicating with senior leaders, artist managers, and their teams.
- A strong creative instinct and taste level aligned with artist brands and cultural trends.
- A positive, collaborative leader who works well across many teams and builds trust easily.
- A highly organized individual capable of managing multiple campaigns, clients, and priorities simultaneously.
- A passion for music, fan culture, and building meaningful artist-to-fan experiences.
- A commitment to teamwork and respect for every function is required; must be willing to set personal ego aside for the good of the team and delivering for our artists and partners.
Qualifications
- Strong understanding of D2C commerce, merchandise strategy, and fan engagement.
- Exceptional taste and cultural fluency.
- An intuitive understanding of artist brand, aesthetic direction, and creative identity.
- Exceptional collaborative leadership, working closely with many teams and disciplines, both internally and with partners.
- Positive, collaborative leader who works well across many teams and builds trust easily.
- Highly organized and able to manage multiple campaigns, clients, and priorities simultaneously.
- A passion for music, fan culture, and building meaningful artist-to-fan experiences.
- A commitment to teamwork and respect for every function is required; must be willing to set personal ego aside for the good of the team and delivering for our artists and partners.
Skills
- Strong understanding of D2C commerce, merchandise strategy, and fan engagement.
- Exceptional taste and cultural fluency.
- An intuitive understanding of artist brand, aesthetic direction, and creative identity.
- Exceptional collaborative leadership, working closely with many teams and disciplines, both internally and with partners.
- Positive, collaborative leader who works well across many teams and builds trust easily.
- Highly organized and able to manage multiple campaigns, clients, and priorities simultaneously.
- A passion for music, fan culture, and building meaningful artist-to-fan experiences.
- A commitment to teamwork and respect for every function is required; must be willing to set personal ego aside for the good of the team and delivering for our artists and partners.
Benefits
- Comprehensive medical, dental, and vision coverage
- 100% coverage for out-patient in-network mental health services
- Fertility coverage for eligible medical plan participants
- Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
- Student Loan Repayment Assistance and Tuition Reimbursement
- 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
- A variety of ways to prioritize much-needed time away from work including: Flexible Paid Time Off (PTO) for exempt employees, 3-weeks PTO for non-exempt employees, 2-weeks paid Winter Break, 10 Company Holidays (including Juneteenth and Wellbeing Day), Summer Fridays (between Memorial Day and Labor Day)