Director - Ambulatory Digital Transformation

What You Will Do

• Contributes to the ongoing support of the programs and projects required to support MLH strategic goals, operational effectiveness and our competitive position.
• Serves as expert on future functionality for EPIC and how to prioritize within MLH.
• Leads continuous assessment of patient experience, including utilization of the EHR, and provides direction on future improvement opportunities to achieve patient experience goals.
• Responsible for the programmatic development and management of the Physician Enterprise Payor Quality and Value-based Care programs; requiring interdisciplinary coordination across clinical operations, Population Health teams, reporting and data analytics, and Legal Leadership of PCMH team, Population Health providers and Transition of Care team.
• Maintains current knowledge of and explores innovative opportunities for PE care delivery, operational and financial efficiency, quality improvement and enhanced service.
• Ensures PE connectivity with health system innovation strategies, forums and goals.
• Directs the activities of Associates reporting to this role; monitors Associates performance and clarifies work expectations, assists with goal setting, and promotes cooperation among individuals and groups.
• Develops and implements processes through orientation, training and education to ensure that the competence of staff members is assessed, maintained, and demonstrated throughout their employment.

Education Qualifications

• Bachelor's Degree Business Administration
• Bachelor's Degree Healthcare Administration
• Master's Degree

Experience Qualifications

• 5-7 years experience of business of healthcare delivery improvement and/or operations leadership with comprehensive knowledge base in analytics.
• 5-7 years experience of Customer Relationship Management design and implementation.

Skills And Abilities

• Exceptional interpersonal skills and executive presence, including the ability to work collaboratively with physician leaders and partners.
• Demonstrated capability of establishing and maintaining relationships, especially with physicians and external constituencies.
• Proficiency in gathering and analyzing data.
• Ability to communicate and present data to leadership for business decision-making purposes.
• Strong analytical ability supporting the ability to serve in an advisory/consultative role in determining or developing strategies, policies, processes, protocols and methods.
• Demonstrated aptitude for fostering innovative approaches in a complex system.
• Ability to manage multiple priorities, organize task and maintain control of workflow.
• Exceptional written and oral communication skills.
• Ability to manage change and produce results in a fast-paced environment and exercise a high degree of initiative, judgement, discretion and decision making.
• Ability to lead and motivate individuals and groups, including physicians, toward the accomplishment of tasks and organizational goals.
• Demonstrated capability in developing a collaborative approach to achieve organizational goals.
• Must be able to analyze, assess and leverage resources appropriate to scope of responsibility and design a course of action consistent with the strategic plan.
• Proficient in the use of Microsoft applications (Word, PowerPoint, & Excel) and experience with database systems.