Director, AI Transformation

Key Responsibilities

• Lead internal communications related to knowledge management, innovation, and AI initiatives, including leadership messaging, product launches, firmwide updates, and employee engagement efforts.
• Partner with Marketing & Business Development to support the firm’s external AI and innovation strategy through thought leadership, client communications, industry events, media engagement, and business development materials.
• Ensure consistent messaging and editorial alignment across AI, innovation, and technology initiatives in collaboration with firm leadership and cross-functional teams.
• Represent the firm within legal innovation and technology communities through industry organizations, conferences, peer networks, and strategic external partnerships.
• Lead enterprise change management strategies for AI, knowledge management, and innovation initiatives, including stakeholder engagement, communication planning, training coordination, adoption measurement, and organizational readiness efforts.
• Develop and support a scalable change management function focused on helping practice groups and business teams successfully adopt new technologies, workflows, and operational processes.
• Partner with Professional Development, Human Resources, IT training teams, and Practice Solutions leadership to align change management, training, and adoption initiatives across the firm.
• Serve as a strategic operations lead for the Knowledge Management & Innovation department by coordinating leadership meetings, operational planning, reporting, performance tracking, and cross-functional team alignment.
• Manage departmental planning, intake processes, project portfolio coordination, and operational governance in partnership with Finance and department leadership to ensure alignment across teams and initiatives.
• Support the development and communication of the department’s internal brand, service model, engagement approach, and reporting standards to promote consistency, transparency, and business impact across the firm.
• Lead the strategy, development, governance, and ongoing management of the firm’s intranet and digital workplace platforms in partnership with Practice Solutions and IT leadership.
• Oversee the delivery and organization of AI, knowledge management, training, and innovation-related content across the firm’s digital workplace environment.
• Establish and maintain content governance standards to ensure information across practice groups, business services, and firm functions remains accurate, consistent, and current.
• Support the expansion of digital workplace capabilities, including collaboration platforms, multimedia communications, AI-enabled search functionality, and integrated productivity tools that enhance the employee experience and operational efficiency.
• Lead the firm’s response strategy for AI-related client inquiries, RFPs, security questionnaires, and outside counsel guidelines in partnership with Marketing & Business Development, Information Security, Risk, and Legal leadership.
• Develop and maintain client-facing materials that highlight the firm’s AI, innovation, and technology capabilities, including case studies, presentations, briefings, and strategic business development content.
• Establish processes to gather and analyze client feedback, market trends, and client expectations related to AI and legal innovation, and communicate insights to firm leadership and cross-functional teams.
• Provide consistent, strategic, and business-focused materials and messaging related to the firm’s AI and innovation initiatives to attorneys and relationship partners.

Required Education, Knowledge & Experience

• Bachelor’s degree in Business Administration, Communications, Law, Organizational Leadership, or a related quantitative field, or equivalent combination of education and relevant professional experience.
• Advanced degrees preferred.
• 10+ years of progressive experience in communications, change management, organizational transformation, or a related discipline, including senior leadership experience managing enterprise-wide, multi-channel initiatives.
• Significant experience within a law firm, professional services organization, financial services environment, or other partnership-driven organization, with a strong understanding of stakeholder engagement and organizational change management.
• Demonstrated success leading transformation and communication initiatives related to technology, AI, digital transformation, or operational change, with measurable business outcomes and adoption results.
• Exceptional written and verbal communication skills, including strong editorial judgment and the ability to communicate complex concepts clearly and effectively to executive leadership, attorneys, and business professionals.
• Experience leading or managing intranet, digital workplace, or enterprise communication platforms, including strategy development, governance, vendor coordination, content management, and performance measurement.
• Familiarity with AI-related client requirements, procurement processes, outside counsel guidelines, and RFP responses within a professional services or legal environment.
• Strong stakeholder management, organizational leadership, and relationship-building skills, with the ability to influence and collaborate effectively across all levels of the organization.
• Demonstrated strategic thinking, operational leadership, and change management capabilities, with a focus on driving innovation, adoption, and continuous improvement initiatives.