Director, AI Strategy & Governance

SUMMARY

Provides leadership in administering, implementing, and supporting the College’s artificial intelligence (AI) strategy, governance processes, and operational AI solutions. Partners with academic and administrative departments to ensure AI tools and practices are implemented responsibly, securely, and in alignment with institutional goals. Serves as a trusted advisor to College stakeholders by identifying opportunities to improve operational effectiveness, decision-making, and student success through appropriate use of AI.

ESSENTIAL FUNCTIONS

• Provides leadership for the day-to-day execution of the College’s AI strategy and governance framework.
• Captures and coordinates AI governance councils, working groups, and cross-functional teams.
• Delivers proactive hands-on assistance with AI-related operational activities, pilots, and implementation efforts.
• Led AI use-case intake, evaluation, documentation, and approval processes.
• Provides timely assistance and support to departments in identifying appropriate, responsible AI use cases that support institutional priorities.
• Proactively responds to escalated AI-related operational, compliance, or risk issues.
• Promotes AI solutions compliance with FERPA, accessibility standards, and ethical guidelines.
• Provides expert consultation in support of vendor evaluation and implementation activities related to AI-enabled systems and services.
• Develops and maintains standards, procedures, documentation, and guidance for responsible AI use.
• Leads process improvement initiatives related to AI adoption and governance.
• Anticipates and responds to stakeholder needs accurately, professionally, and with a commitment to service excellence.
• Builds and maintains effective working relationships with College stakeholders, ITS leadership, and external partners.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Information Technology, Data Analytics, Business, Higher Education Administration, or a related field.
• Minimum of seven (7) years of demonstrated experience working in technology, data, governance, or program management roles.
• Demonstrated experience implementing policies, frameworks, or governance processes.
• Demonstrated experience working collaboratively across departments in a complex organization.
• Demonstrated effectiveness in roles requiring analytical problem-solving and sound judgment.
• Working knowledge of artificial intelligence concepts and enterprise AI applications.
• Working knowledge of governance, risk management, privacy, and data protection principles.
• Strong organizational and time-management skills.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to document processes, standards, and decisions clearly and accurately.
• Ability to foster a collaborative, service-oriented team environment.
• Ability to research, analyze issues, and develop practical solutions.
• Ability to manage multiple initiatives in a deadline-driven environment.
• High attention to detail and accuracy.
• Demonstrated customer service skills and ability to sustain productive stakeholder relationships.
• Ability to complete work assignments independently.
• Demonstrated intermediate project management skills.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Critical thinker with the ability to identify and implement operational efficiencies.
• Ability to confidentially and discreetly handle sensitive information.
• Ability to collaborate, persuade, and gain cooperation on complex initiatives.
• Ability to respond effectively to the needs of students and the community.

COMPETENCIES

• Critical Competencies: Service Focus, Communication, Continuous Improvement
• VERY IMPORTANT COMPETENCIES: Quality of Work, Collaboration
• IMPORTANT COMPETENCIES: Adaptability, Time Utilization

PREFERRED QUALIFICATIONS

• Master’s degree in a related field.
• Experience working in a higher education environment.
• Experience supporting governance councils or cross-functional committees.
• Familiarity with Microsoft 365, automation, analytics, or AI-enabled platforms.
• Knowledge, Skills, And Abilities:
• Basic understanding of project financial management (budgets, forecasting).
• Familiarity with data governance, accessibility standards, and compliance requirements.