Director, AI Strategy and Use Case Management

About the role

The Consumer Bank is accelerating the adoption of Artificial Intelligence to improve customer experiences, create operating leverage, strengthen risk management, and unlock new sources of business value. We are seeking a Director, AI Strategy and Use Case Management to serve as the day-to-day leader for the Consumer Bank AI portfolio.

Responsibilities

• Manage the Consumer Bank AI use case portfolio and maintain a clear view of active, pending, and emerging opportunities.
• Partner with business leaders to identify AI opportunities aligned with customer needs, operational priorities, risk objectives, and product goals.
• Evaluate opportunities based on business value, customer impact, feasibility, risk, data readiness, technology readiness, and implementation complexity.
• Coordinate across Product, Technology, Data Science, Analytics, Operations, and business teams to move use cases from idea through experimentation, pilot, deployment, and scale.
• Establish and run a standardized intake, evaluation, sizing, and prioritization process for AI use cases.
• Prepare materials for portfolio reviews, leadership discussions, funding decisions, and prioritization tradeoffs.
• Support the transition of successful experiments into durable operating models, production capabilities, and business routines.
• Develop portfolio reporting, scorecards, dashboards, and executive-ready updates for Consumer Bank leadership.
• Define success metrics and value realization approaches for major AI initiatives.
• Maintain accountability for benefits tracking and post-implementation learning across the AI portfolio.
• Translate senior leadership direction into practical roadmaps, operating plans, and measurable delivery plans.
• Identify patterns across use cases that may influence future strategic priorities, capability investments, governance needs, or organizational readiness.
• Promote a culture of experimentation, learning, responsible innovation, and outcome-based delivery.
• Build strong working relationships across business, product, technology, operations, analytics, data, and risk teams.

Requirements

• 9+ years of relevant experience or equivalent combination of education and experience.
• High school Diploma or GED equivalent.
• Bachelor's degree in related field strongly preferred, advanced degree preferred.
• 7+ years of experience in strategy and operations, product management, portfolio management, program management, consulting, business transformation, digital transformation, technology management, analytics, or a related discipline.
• 7+ years experience in banking, financial services, fintech, payments, or another regulated industry.
• 7+ years leadership experience preferred.
• Experience working with technology, data science, product, operations, risk, and business teams in a matrixed environment.
• Strong business acumen with the ability to connect use cases to measurable customer, financial, operational, or risk outcomes.
• Practical understanding of AI, machine learning, generative AI, automation, advanced analytics, or digital transformation concepts.
• Exceptional written and verbal communication skills, including the ability to create executive-ready materials.
• Strong stakeholder management skills and ability to influence without direct authority.
• Ability to operate in ambiguity, create structure, and drive accountability across multiple teams.

Skills

• Strong business acumen with the ability to connect use cases to measurable customer, financial, operational, or risk outcomes.
• Practical understanding of AI, machine learning, generative AI, automation, advanced analytics, or digital transformation concepts.
• Exceptional written and verbal communication skills, including the ability to create executive-ready materials.
• Strong stakeholder management skills and ability to influence without direct authority.
• Ability to operate in ambiguity, create structure, and drive accountability across multiple teams.

Benefits

Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).

Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.

Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.

Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.

Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.

Pay

Base Pay Range: $125000 - $190000 USD

Schedule

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.