Director, AI Strategy and Program Management

About the role

You will serve as the strategic operating leader for ServiceNow's Enterprise AI organization: the person who runs the operating cadence, decision mechanisms, governance forums, and value-realization discipline that let the org move fast on AI and prove what it's worth. This is not a delivery-pillar role — it is the Director who scales the strategy, governance, portfolio-management, and business-value practices needed to run AI responsibly across ServiceNow. You will bring Chief-of-Staff-style operating rigor, executive communications, and portfolio-wide visibility aren't supporting skills here — they are the job.

What You Get To Do

• Establish and run the operating cadence for Enterprise AI strategy, planning, execution, governance, and value realization.
• Build executive-ready mechanisms for prioritization, decision making, risk review, roadmap alignment, and cross-functional accountability.
• Prepare leadership communications, executive narratives, decision memos, operating reviews, and customer-facing materials for Digital Technology.
• Create clear forums, agendas, inputs, outputs, and follow-through mechanisms across AI Value Steering Committee, AI Technical Council, monthly & quarterly business reviews, and customer-facing events.
• Ensure teams stay aligned around shared priorities, owners, milestones, risks, and measurable outcomes.
• Build and mature the Measure and ROI pillar of AI Control Tower in partnership with finance and cross-functional AI Champions.
• Establish portfolio-level visibility into AI initiatives — investment, expected value, adoption, quality, operational readiness, risk, and realized impact.
• Partner with risk, compliance, security, legal, privacy, and finance on the internal AI governance strategic roadmap.
• Help leaders decide what to fund, scale, pause, retire, mediate, or consolidate across the enterprise AI portfolio.

Qualifications

• 12 - 15 years of experience in strategy and operations, enterprise transformation, AI, management consulting, product operations, or program leadership.
• Experience operating at senior manager or director level in complex enterprise technology environments.
• A demonstrated ability to lead complex cross-functional initiatives from strategy through execution.
• Strong executive presence and the ability to influence senior leaders across technical, business, finance, risk, and product organizations.
• Experience building operating models, governance mechanisms, planning cadences, executive reporting, or strategic program offices.
• Strong analytical and business judgment, connecting technical initiatives to measurable business outcomes.
• The ability to bring clarity to ambiguous problems and drive accountability across distributed teams.
• Strong cross-functional influence skills, leading primarily through credibility and relationship capital.
• Excellent written and verbal communication, including executive narrative and decision framing.

Pay

For positions in this location, we offer a base pay of $199,100 - $348,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs