Director, AI Product Ops
About the role
We are seeking an exceptional, transformative Director of AI Product Ops to lead the operational and cultural evolution of Thomson Reuters' Direct Tax & Audit product organization.
Responsibilities
Drive operational excellence across our entire software portfolio with "near-zero-overhead."
Own product operations across both the Core ("Bedrock") and Agentic ("Catalyst") portfolios, unifying them under a single, highly efficient, and modern operating rhythm.
Bridge multi-product dependencies: Own the dependency seam where product commitments break. Build automated tooling and visibility systems to expose cross-team dependencies, GTM milestones, and timelines across Catalyst and Bedrock applications.
Support modern SDLC workflows: Ensure that all operational processes and visibility tools integrate seamlessly with our suite of modern agile and AI tools (e.g., Linear, Slack, GitHub, Claude).
Collaborate with Customer Success to integrate large-scale customer migrations smoothly into the product-ops framework without interrupting core product execution.
Define & execute against metrics that matter: Move the organization away from vanity metrics toward metrics that drive the business forward. Execute a regular cadence that moves the metrics and the business.
Drive the AI-maturity roadmap: Lead Direct Tax & Audit's evolution from Level 1 AI usage (individual productivity tools) to Level 2 (shared team infrastructure: e.g., shared prompts, MCP integrations, shared skills) and toward Level 3 (agents acting on systems of record) and beyond.
Enable modern PM ways of working: Use the AI-maturity transformation as the vehicle to elevate the PM craft. Lead enablement of PMs on using modern AI tools (e.g., Cursor, v0, Claude Code) and AI-first product development.
Build shared capability playbooks: Establish and scale the internal playbooks (covering shared context, agentic workflows, model evaluations, and prompt libraries) that teams adopt as standard, reusable infrastructure.
Build and lead a high impact team: Recruit, mentor, and manage a high-performing, lean team of senior program-ops experts, establishing a strong operational cadence and a high bar for talent & execution.
Execute a Direct Tax & Audit -wide mandate: Act as an influential change agent across Direct Tax & Audit, brokering alignment and operational commitments with product, engineering, and design teams outside your direct reporting line.
Drive the transformation drumbeat & communications: In close partnership with the Head of Direct Tax & Audit Product and the Direct Tax & Audit Product Leadership Team, design and lead a comprehensive change-management communications strategy. Establish a regular, engaging organizational 'drumbeat' to share wins, spotlight successful AI-enabled behaviors, reinforce new ways of working, and maintain high transformation momentum across the division.
Qualifications
10+ years of experience in program management, product operations, or technical operations leadership at scale.
Deep familiarity with modern product management practices (ideally within modern tech, high-growth startups, or progressive B2B SaaS), with a clear understanding of how modern PM, Engineering, and Design squads collaborate.
Proven experience implementing modern agile SDLC structures and automating project-tracking workflows.
Experience in regulated or professional software industries (e.g., tax, legal, audit, finance, or compliance) where data security, accuracy, and AI governance are critical is a strong plus.
Demonstrated track record of leading change-management and communication initiatives, upskilling teams, and inspiring cultural transformations to adopt modern, technical capabilities.
Demonstrated track record of leading change management initiatives, upskilling teams, and transitioning legacy roles into modern, technical capabilities.
Bachelor's degree in Computer Science, Business, Engineering, Management Information Systems, or a related field.