Director, AI Platforms, Governance and Digital Enablement

About the role

Our Story: Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail. At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. As a member of the team, you can expect to: Make a difference through your work – You’ll be proud to tell your family and friends about what you doGain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadershipFeel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins

Responsibilities

• AI Strategy and Governance
  • Develop an enterprise AI roadmap aligned with business needs and CPI’s technology strategy; translate emerging capabilities into practical recommendations and measurable use cases
  • Own day-to-day AI governance processes and coordinate the AI Governance Committee, including intake, evaluation, approval, documentation, and lifecycle standards for platforms, models, agents, connectors, and use cases
  • Partner with Information Security, Legal, Privacy, HR, and Data on security, data access, retention, intellectual property, acceptable use, and applicable regulatory and contractual requirements; maintain evidence for review and audit
  • Define responsible experimentation and escalation paths so employees can use approved AI capabilities confidently
• AI Platforms, Integrations and Financial Management
  • Serve as operational owner for approved enterprise AI platforms, including administration of licensing, users, access, configuration, models, connectors, agents, and controls
  • Evaluate, configure, test, deploy, support, and retire AI features, integrations, and automations; prototype use cases and partner with Engineering and application owners when deeper development is needed
  • Establish standards for agent ownership, testing, security review, monitoring, support, and retirement; troubleshoot access, configuration, and integration issues
  • Track AI licensing, subscriptions, token or consumption costs, utilization, and vendor performance; forecast spend, optimize licenses, and support renewals with Finance and Procurement
• Digital Adoption and Employee Learning
  • Build an enterprise program that teaches employees how and when to use existing applications, including Microsoft 365, Teams, SharePoint, Copilot, CRM, collaboration, analytics, and other approved tools
  • Assess underused features and skill gaps with application owners and business teams; develop role-based learning paths, live and virtual workshops, demonstrations, office hours, coaching, short videos, and self-service guides