Director, AI Learning Enablement

About the role

The Enterprise Learning & Development team at Capital One is seeking a Director, AI Learning Enablement Leader to shape and deliver the learning and development strategy for our enterprise-wide AI transformation. This role involves working with various partners across the company, including strategy, technology, and HR leaders, to design and implement learning initiatives that accelerate AI fluency and operational tool adoption.

Responsibilities

• Design and execute large-scale technology adoption, change management, or corporate upskilling programs in a matrixed enterprise environment.
• Create and execute technology enablement or learning strategies.
• Lead complex, cross-functional project management initiatives.
• Build AI-assisted automated workflows, internal documentation systems, or custom internal GPT/Gem platforms.
• Manage competing timelines, resource allocation, and project risks autonomously without direct authority over stakeholders.
• Translate advanced technical concepts into simple, high-impact enablement tools that genuinely remove operational friction.
• Use adoption metrics, platform usage trends, and business data to measure true return on investment (ROI) and continuously prioritize the learning backlog.
• Champion simplicity and seek simple solutions to eliminate arbitrary uniqueness across lines of business to maximize scalability and promote best practices.

Requirements

• Extensive experience designing and executing large-scale technology adoption, change management, or corporate upskilling programs in a matrixed enterprise environment.
• Deep, hands-on technical literacy and power-user familiarity with enterprise generative AI platforms (e.g., Claude, Gemini).
• Mastery in structured problem solving and process improvement, with a highly pragmatic approach to automating or dismantling outdated operational workflows.
• Exceptional written and verbal communication skills, with a proven ability to synthesize complex technical architectures into compelling storylines that build immediate executive alignment.
• Strong program management discipline with a track record of managing competing timelines, resource allocation, and project risks autonomously without direct authority over stakeholders.

Qualifications

• Bachelor’s Degree or military experience.
• At least 5 years of experience in client-facing consulting, enterprise change management, or product management.
• At least 3 years of experience creating and executing technology enablement or learning strategies.
• At least 3 years of experience leading complex, cross-functional project management initiatives.

Preferred Qualifications

• 6+ years of experience advising, influencing, and partnering with senior executives.
• 4+ years of experience managing external technology vendors, SaaS integration training partners, or third-party content creation cycles.
• Proven experience building AI-assisted automated workflows, internal documentation systems, or custom internal GPT/Gem platforms.
• Advanced certifications in agile frameworks, instructional design, or enterprise technology transformation management.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Pay

Salaries for this role vary by location. For Director, Project Management positions in McLean, VA, the minimum annual salary is $206,000 and the maximum is $235,100. For Director, Project Management positions in Richmond, VA, the minimum annual salary is $187,300 and the maximum is $213,700. For other locations, the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Schedule

This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Equal Opportunity Employer

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.