Director, AI Learning Enablement

About the role

The Enterprise Learning & Development team at Capital One is seeking a Director, AI Learning Enablement Leader to shape and deliver the learning and development strategy for our enterprise-wide AI transformation. This role involves working with various partners across the company, including strategy, technology, and HR leaders, to design and implement learning initiatives that drive enterprise workforce readiness and accelerate AI fluency and operational tool adoption.

Responsibilities

• Anticipate future workforce capabilities by staying at the forefront of emerging AI capabilities and trends.
• Think and solve problems systemically using structured frameworks to clear gray space and bring order to ambiguity.
• Apply iteration, experimentation, and MVP approaches to learning, focusing strictly on behavior change and business outcomes.
• Demonstrate rigorous discipline in orchestrating complex, cross-functional initiatives, managing competing priorities, navigating matrixed dependencies, and proactively mitigating risks.
• Thrive in a highly matrixed environment, possessing the credibility and executive presence to challenge senior stakeholders to think boldly, dismantle legacy delivery frameworks, and align around modern operating rhythms.
• Translate advanced technical concepts into simple, high-impact enablement tools that genuinely remove operational friction.
• Use data analytics and learning science to measure true ROI and continuously prioritize the learning backlog.
• Champion simplicity, consistently seeking simple solutions and eliminating arbitrary uniqueness across lines of business to maximize scalability and promote best practices.

Requirements

• Extensive experience designing and executing large-scale technology adoption, change management, or corporate upskilling programs in a matrixed enterprise environment.
• Deep, hands-on technical literacy and power-user familiarity with enterprise generative AI platforms, prompt engineering techniques, and data privacy principles.
• Mastery in structured problem solving and process improvement, with a pragmatic approach to automating or dismantling outdated operational workflows.
• Exceptional written and verbal communication skills, with the ability to synthesize complex technical architectures into compelling storylines that build immediate executive alignment.
• Strong program management discipline with a track record of managing competing timelines, resource allocation, and project risks autonomously without direct authority over stakeholders.

Qualifications

• Bachelor’s Degree or military experience.
• At least 5 years of experience in client-facing consulting, enterprise change management, or product management.
• At least 3 years of experience creating and executing technology enablement or learning strategies.
• At least 3 years of experience leading complex, cross-functional project management initiatives.

Preferred Qualifications

• 6+ years of experience advising, influencing, and partnering with senior executives.
• 4+ years of experience managing external technology vendors, SaaS integration training partners, or third-party content creation cycles.
• Proven experience building AI-assisted automated workflows, internal documentation systems, or custom internal GPT/Gem platforms.
• Advanced certifications in agile frameworks, instructional design, or enterprise technology transformation management.

Pay

Salaries for this role vary by location, ranging from $187,300 - $213,700 for Director, Project Management in Richmond, VA to $206,000 - $235,100 for Director, Project Management in McLean, VA. Incentives could be discretionary or non-discretionary depending on the plan.

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