Director, AI Enablement

About the role

The Director of AI Enablement leads the strategy, design, and execution of user onboarding, learning, and adoption initiatives for our AI Agency Platform. This role is responsible for accelerating proficiency and driving platform adoption across our internal and client users, ensuring all users realize measurable business value from the industry's first end-to-end AI-powered agency platform.

Responsibilities

• Build and operationalize a scalable enablement framework, bridging training development and rapid platform evolution to build a highly proficient user base.
• Develop deep functional knowledge on the AI Agency platform and client workflows.
• Design and own the end-to-end user onboarding experience for internal and external users, from initial AI Agency Platform orientation through sustained adoption milestones.
• Create a variety of materials to support blended training delivery, including: facilitator guides, playbooks, job aids, videos, knowledge bases, interactive eLearning, etc.
• Direct the delivery of learning solutions through established learning and collaboration platforms (e.g., LXP, SharePoint), while assessing and deploying new channels that improve reach, effectiveness, and learner adoption.
• Establish KPIs and reporting frameworks to measure onboarding effectiveness, platform adoption, feature utilization, user proficiency, and business impact.
• Contribute to communication planning for ongoing AI Agency Platform releases, with a focus on driving continuous learning alongside platform evolutions.
• Oversee and direct a network of platform champions (“sherpas”) that serve as trusted experts and peer coaches to accelerate adoption and reinforce best practices.
• Identify platform adoption barriers and training gaps, and deliver a prioritized enablement roadmap to address.
• Scale user onboarding and training to leverage personalized, digital learning experiences to support a quickly expanding user-base.
• Develop a platform certification approach, with credentialing for internal and client audiences.
• Gather and synthesize user feedback to influence training priorities, onboarding experiences, and platform enhancements.
• Modeling inclusive behaviors and proactively managing bias.

Qualifications

• 8+ years of experience in building training, onboarding, or enablement programs for enterprise SaaS platforms with rapidly evolving technology.
• Track record of leading delivery of both internal and client training and enablement.
• Comfort facilitating demos, hands-on exercises, and interactive discussions, including troubleshooting and debugging in real time.
• Knowledge of instructional design best practices and proficiency using modern learning authoring and delivery tools.
• Experience using AI tools to enhance training material development, learning personalization, or training workflow efficiency.
• Experience leveraging learning analytics, platform usage data, and user feedback to continuously improve enablement effectiveness.
• Strong understanding of generative AI concepts, prompt engineering fundamentals, AI-assisted workflows, and responsible AI practices.

Preferred Qualifications

• Ability to quickly learn new technologies and explain them in a structured, engaging way.
• Ability to communicate effectively with senior executives, client stakeholders, and end users.
• Adept at managing multiple initiatives in parallel.
• Familiarity with pharmaceutical or healthcare industry preferred.
• Experience working within a marketing, advertising, digital, or consulting agency environment is a strong plus, with demonstrated success supporting multiple client engagements and driving client adoption of new tools, platforms, or ways of working.
• Practicle mindset is a non-negotiable.

Additional Information

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living).

This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers.

More information about EVERSANA’s benefits package can be found at eversana.com/careers.

EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process.