Director, AI Advisory

Job Description

The Director, AI Advisory role at Uniphore serves as a senior strategic partner to Global 2000 customers and internal cross-functional teams. The role involves shaping enterprise AI transformation journeys that align business priorities with Uniphore's Business AI Cloud platform, driving outcomes from vision through value realization.

Key Responsibilities

• Enterprise Transformation Advisory:

  • Serve as a trusted executive advisor to C-suite leaders on AI strategy, responsible AI, governance, organizational readiness, and change management.
  • Lead high-impact executive discovery workshops to uncover strategic priorities, pain points, and high-value use cases across business functions.
  • Translate complex business challenges into strategic AI solution blueprints aligned to the Uniphore Business AI Cloud, including orchestration models, agentic workflows, data governance, and security.
  • Develop compelling AI value propositions, success metrics, ROI frameworks, and business cases that resonate with enterprise stakeholders.

• Pre-Sales & Strategic Pursuits:

  • Partner deeply with Sales, Solution Engineering, Product, and Marketing to shape transformative AI narratives tailored to enterprise scale.
  • Represent Uniphore in executive-level engagements, including pursuits, RFP responses, and strategic presentations.
  • Align BAIC capabilities with customer AI maturity, strategic priorities, and competitive differentiators to influence deal strategy and solution design.

• Post-Sales Enablement & Value Realization:

  • Act as the strategic AI advisor through onboarding, implementation, and scaling phases to ensure outcomes are aligned to executive intent.
  • Guide customers through use-case prioritization, sequencing, and road-mapping for scalable agentic AI adoption.
  • Collaborate with Delivery, Customer Success, and Engineering to ensure advisory insights inform execution, risk mitigation, and adoption strategies.
  • Lead executive value reviews, measure realized outcomes, and inform expansions or roadmap evolution.

• Internal Advisory Leadership & Capability Growth:

  • Contribute to the development of reusable playbooks, frameworks, and methodologies that formalize AI advisory best practices across Uniphore.
  • Mentor and elevate advisory team members to ensure consistent execution excellence and thought leadership.
  • Provide strategic feedback into product and platform roadmaps based on enterprise insights, helping shape future BAIC innovation.

Experience & Skills

• Executive & Business Acumen:

  • Demonstrated executive presence with the ability to influence and challenge leaders at the CEO, CIO, CDO, COO, and CMO levels.
  • Strong track record in enterprise transformation, digital strategy, management consulting, or strategic advisory roles.
  • Ability to link advanced AI capabilities to measurable business outcomes with clarity and precision.
  • Exceptional facilitation, storytelling, workshop leadership, and whiteboarding skills.

• AI & Technology Expertise:

  • Deep understanding of agentic AI principles, enterprise AI architectures, LLMs, orchestration layers, and platform design.
  • Familiarity with enterprise concerns around data governance, security, compliance, and risk management in AI deployments.
  • Ability to translate technical capabilities into business value, with comfort engaging across technical and non-technical stakeholders.
  • Experience with SaaS, cloud-native solutions, and large enterprise integrations.

Preferred Domain Knowledge

• Customer Experience (CX)
  • Contact Center / Conversational AI
  • Marketing
  • Revenue Operations
• Compliance, Risk, and Quality
  • Employee Experience or Knowledge Management
• Industry Expertise
  • Banking
  • Insurance
  • Telecommunications
  • Retail

Skills & Experience

• Experience serving in consulting services companies at senior manager and/or associate partner level for big 4, MBBs, GSIs, or other consulting firms.

• Experience serving clients in one or more of our target verticals - Telcos, Banks, Insurers, and Retailers.

• Experience with Google’s vertex AI, Amazon Bedrock, Microsoft Azure AI Foundry, Palantir, DataRobot, Databricks, Snowflake.

• Experience with implementing 2-4 Generative AI enabled transformations at Fortune 500 companies.

• Professional Background:

  • 10+ years of experience in management consulting, enterprise advisory, AI strategy, or digital transformation.
  • Proven success engaging Fortune 500/Global 2000 enterprises through both strategic pursuits and delivery phases.
  • Demonstrated exposure to enterprise AI platforms, cloud ecosystems, or emerging enterprise technologies.

Benefits

• Competitive base pay

• Annual incentive opportunity based on target achievement

• Pre-IPO stock options

• Benefits including medical, dental, vision, 401(k) with a match

• Generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies

Location Preference

USA - CA - Palo Alto

About Uniphore

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data. As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.