Director Activities Food & Beverage

About the role

Leads and directs Food and Beverage and Activities teams, to include all culinary, beverage and activities operations. Oversees guest and associate satisfaction, maintains brand standards. Ensures all applicable Food and Beverage laws/regulations and safe food handling procedures are enforced and compliant. Develops and implements business plans for Food and Beverage and Activites. Meets or exceeds departmental financial goals.

Responsibilities

• Leading Food and Beverage / Activities Team
• Manages and supervises all day-to-day operations.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Oversees all culinary, restaurant, beverage and room delivery and activites/recreation operations.
• Creates and nurtures an environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.
• Provides excellent customer service to all guests and associates.
• Responds quickly and proactively to associates’ concerns.
• Provides a learning atmosphere with a focus on continuous improvement.
• Provides proactive coaching and counseling to team members.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Ensures and maintains the productivity level of associates.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Sets clear expectations with the associates and department leaders and ensures appropriate rewards are given if expectations are exceeded.
• Managing Day-to-Day Operations
• Utilizes use records to control costs and manage inventory.
• Applies knowledge of all applicable laws.
• Conducts monthly department meetings.
• Maintain controls (e.g., perpetual inventory, food/beverage costs, ordering, stock rotation, etc.).
• Sets goals and delegates tasks to improve departmental performance.
• Makes projections for supply needs for the departments.
• Manages departmental inventories and maintains equipment.
• Performs other duties as assigned to meet business needs.
• Maximizing Revenues
• Applies and continually broadens knowledge of offerings with emphasis on current trends.
• Schedules staff to forecast and service standards, while maximizing profits.
• Affords assistance to team in developing lasting customer relationships to retain business and increase growth.
• Develops new products and offerings and educates associates.
• Manages department controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department's operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensuring Exceptional Customer Service
• Interacts with guests to obtain feedback on quality and service levels.
• Responds to and handles guest problems and complaints effectively.
• Empowers associates to provide excellent customer service.
• Ensures associates understand service expectations and parameters.
• Observes service behaviors of associates and provides feedback to individuals; continuously strives to improve service performance.
• Reviews comment cards and guest satisfaction results with associates.
• Participates in the development and implementation of corrective action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Serves as a role model to demonstrate appropriate behaviors.
• Conducting Human Resources Activities
• Participates in interviewing and hiring of team members with the appropriate skills.
• Uses all available on the job training tools to train new associates and provide follow-up training as necessary.
• Communicates performance expectations in accordance with job descriptions for each position.
• Conducts a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
• Ensures associates understand Company, Resort and Departmental expectations and parameters.
• Ensures associates are cross-trained to support successful daily operations.
• Establishes and maintains open, collaborative relationships with associates and ensures associates do the same.
• Schedules associates to business demands and tracks associate time and attendance.
• Safeguards property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Observes service behaviors of associates and provides feedback to individuals.
• Safeguards associate recognition is taking place on all shifts.
• Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
• Participates in associate progressive discipline procedures.
• Reviews associate satisfaction results.

Qualifications

• High school diploma or GED; 4 years experience in the Food and Beverage, culinary, recreation/activites or related professional area.
• OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, Recreation/Activities or related major; 2 years experience in the Food and Beverage, culinary, recreation/activities or related professional area.