Director ACS Sales - South America

Role Purpose

Revenue delivery of +75M euro annual through direct management ACS Sales, Sales Support, GSA Suppliers, & Customer Service functions for the Southern Cone of South America.

How will you contribute to the success of DHL?

• Lead the Sales & Customer Service organizations as well as three GSA providers, guiding the development of sales strategies and customer support actions in order to achieve the revenue targets.
• Negotiate revenue and pricing agreements using data and analysis to maximize revenue contribution.
• Manage DHL Global Key Accounts in the region in conjunction with the global development initiatives.
• Develop inside sales and booking team programs to improve customer sales conversion, price quotations, and capacity utilization.
• Manage the Customer Service team to ensure that customer inquiries, shipment status, and track / trace requests are processed in a timely, customer-centric manner.
• Manage credit, billing, and collections activities to ensure DHL Order-To-Cash (OTC) and Collections (DSO) performance remains on target.
• Work with Operations, Hub Management, and Capacity Management using first choice methodology to jointly improve service delivery and capacity utilization performance.
• Achieve / exceed company employee development & leadership metrics.
• Achieve customer service satisfaction.
• Accountable for OTC and DSO performance in geographic area of responsibility.
• Serve as the "voice of the customer" sharing input with own team as well as service providers to meet and exceed customer expectations.
• Highlight service delivery shortfalls and organize collaborative meetings with Operations, Capacity Management, and Network Planning to fix service defects.
• Meet and exceed employee satisfaction targets (EOS) - exceed industry load factors, yields, and Rev per ATK.

Requirements

• Bachelor’s degree or equivalent management working experience in the Aviation / Air Cargo industry.
• Minimum of 15 years in Aviation, air freight or integrator industry.
• 10 years experience in Airfreight Sales.
• 6+ years management experience.
• Superior presentation skills.
• Demonstrated record of developing buy-in of employees.
• Experience and strong record of achievement driving team efficiencies using a continuous improvement mindset.
• Fully fluent in English.
• Spanish as a second language beneficial.

Skills

• Strong negotiation and sales skills.
• Data analysis and reporting proficiency.
• Customer service and support experience.
• Team management and leadership.
• Continuous improvement mindset.
• Ability to manage multiple priorities.

Benefits

• Opportunity to work for a leading global logistics company.
• Competitive compensation package including base salary, bonus, and benefits.
• Flexible work arrangements.
• Professional development opportunities.
• Work-life balance with a supportive corporate culture.

Pay

Compensation is competitive and commensurate with experience.

Schedule

Full-time position.