Director, Accounts

Key Responsibilities

• Own a deep understanding of each client’s business, marketing goals, and program objectives, using that knowledge to guide account strategy, strengthen the client relationship, and identify growth opportunities
• Serve as the senior strategic and planning lead for assigned clients, guiding audience strategy, communication planning, and integrated solutions specific to NEXT GEN·TEAM access points
• Effectively lead and guide cross-functional teams internally and externally in a systematic, organized, and motivated manner to develop and execute integrated marketing campaigns
• Oversee the analysis and synthesis of qualitative and quantitative program data, ensuring reporting clearly demonstrates performance, informs optimization, and supports future client recommendations
• Proactively identify areas of organic growth within assigned accounts through program performance, consumer insights, client feedback, and ongoing dialogue with client stakeholders
• Develop and share best practices across the Client Services team and broader agency to improve consistency, collaboration, and client delivery
• Actively manage account-level financial health, including GPM goals, resourcing, operational budgets, staffing needs, and profitability considerations
• Oversee the development, management, and reconciliation of project-based budgets to achieve target profitability and ensure efficient use of resources
• Forecast program financials to support current delivery, future growth, and proactive client planning

Qualifications

• Bachelor’s degree in marketing, communications, business, or a related field
• 8+ years of related work experience, ideally in an agency setting and with 5+ years of direct team management experience
• Expertise in channels or tactics such as experiential/field marketing, creator marketing, partnerships, or media is preferred; experience working with Gen Z audience is a plus
• Proven ability to build rapport with and present confidently to leadership, both internally and externally
• Strong track record of working cross-functionally in an agency or similar setting to deliver premium, measurable results for clients
• People-centric with outstanding interpersonal, written, and oral communications skills
• Strong entrepreneurial spirit with the ability to thrive and stay organized in a high-energy environment
• Creative thinker that is willing to travel ‘outside of the box’ for the right solution(s)
• Proficient in Microsoft Outlook, Excel, Word, and PowerPoint
• Experience working with Salesforce, Adobe Creative Suite, and project management tools (Asana, SharePoint, Workday, etc.) a plus

What We Offer

• Professional Development
• Generous Time Off
• Parental Leave
• Retirement Plan
• Healthcare
• Ancillary Benefits
• Commuter Benefits
• Annual Discretionary Bonus
• Office Policy: Hybrid environment - 3 days in office