Director, Account Management Lead

About the role

Pacvue is the leading Commerce Media OS, powering over $12B in advertising spend across 100+ global retail media networks. As of 2025, Pacvue powers 12% of total retail media ad spend worldwide excluding China. The Director, Account Management Lead role involves leading a team of Account Managers to manage and grow high-value partnerships, ensuring client success and driving revenue growth.

Responsibilities

• Lead a team of account managers to drive customer satisfaction and increase Pacvue adoption
• Serve as the primary point of contact for partners, fostering strong, trust-based relationships
• Build and nurture long-term, high-value partnerships that drive both client success and Pacvue’s revenue growth
• Act as a strategic consultant to clients, offering expert guidance on eCommerce best practices, performance optimization, and ways to get the most value out of the Pacvue software suite
• Analyze client data to uncover insights and opportunities for improvement, leveraging Pacvue's platform to recommend solutions that align with the client's business objectives
• Partner with clients on joint strategy sessions, presenting data-driven recommendations and leading the development and execution of eCommerce strategies
• Identify areas for up-sell and cross-sell opportunities within existing accounts to drive revenue growth and unlock new business
• Execute Business Reviews
• Routine Retention and Expansion forecasting with exceptional Enterprise Pipeline Rigor
• Partner with internal teams, including Sales, Customer Success, Product, and Marketing, to advocate for client needs and ensure seamless service delivery
• Partner with senior leadership to shape the strategic direction of the account management function, influencing product roadmap priorities and long-term business decisions
• Own the full performance and strategic direction of the account management function, including multi-year revenue targets, team development, and decisions with up to five years of organizational impact
• Regularly track and report on client performance, providing analysis and actionable recommendations to drive improved results through Pacvue
• Monitor key performance indicators (KPIs) to ensure client success, using data insights to proactively suggest adjustments to strategies or channel mix
• Prepare and deliver presentations to executive-level audiences, influencing decisions and securing buy-in on new strategies or growth initiatives within your client portfolio
• Be a passionate advocate for client success within Pacvue, ensuring their needs and challenges are met with the highest level of service and support
• Continuously look for ways to help clients maximize the value of Pacvue’s tools and technology to enhance their eCommerce advertising results
• Effectively negotiate and sign contracts for renewals or expansion opportunities within your book of business

Skills & Qualifications

• 10+ years of experience in Account Management, Client Success, or Consulting, including demonstrated leadership of teams and ownership of enterprise-level revenue targets
• Proven experience working with large enterprise clients and managing high-stakes partnerships
• Experience with assigned Sales or Revenue targets, and the proven ability to consistently meet and exceed goals
• Highly analytical with the ability to interpret complex data, extract actionable insights, and drive strategic decision-making
• Exceptional communication and presentation skills, with the ability to effectively influence executive-level audiences
• Strong problem-solving skills and the ability to prioritize and manage multiple competing priorities
• A strategic thinker who can proactively identify opportunities for growth and continuously improve client outcomes within a defined book of business
• Comfortable with change and capable of thriving in a fast-paced, dynamic environment

Benefits

• Flexible Paid Time Off
• Paid Holidays and Floating Holidays
• Medical, Dental, Vision, FSA, HSA with employer contribution, Life Insurance and Pet Insurance
• 401k with Employer Match
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