Direct-to-Consumer Sales Supervisor - Miami, FL

About the role

The Direct to Consumer Sales Supervisor is responsible for achieving results for their individual team by providing frontline leadership and management to DTC sales agents. Their main objective is to enroll consumer prospects into UnitedHealthcare Medicare plans. Responsibilities also include overseeing the performance of assigned team members, providing coaching and development to enhance their sales capabilities.

Responsibilities

• Provide effective people leadership, oversee/support personal development and drive team engagement
• Perform additional duties, including performance management to achieve company and business segment objectives
• Maintain overall team performance and ensure successful implementation of new processes and practices
• Provide one-on-one coaching to agents to improve call handling, documentation, and compliance adherence by engaging in regular discussions about performance and identified opportunities for improvement
• Proactively recommend and provide learning and development resources to enhance agent skills and knowledge
• Educate agents on effectively leveraging digital resources to enhance the customer experience
• Maintain and enhance agents' knowledge of systems, tools, and processes
• Collaborate with other supervisors and leadership to foster a positive organizational culture and employee experience
• Participate in peer feedback sessions to drive continuous improvement
• Work in partnership with other supervisors on projects related to systems, processes, and inter-departmental initiatives

Requirements

• High School Diploma/GED
• Active and unrestricted Life and Health Insurance License or the ability to obtain within 90 days
• 2+ years of experience in sales, call center, or production environments
• 2+ years of experience in strong communication, interpersonal, and presentation skills, with the ability to work with team members and at all levels within the organization
• Intermediate level proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
• Ability to handle and maintain confidentiality of company-sensitive data
• Ability to work hybrid-remote within a commutable distance to Miami, FL

Qualifications

• Leadership experience in a production or call center environment (preferred)
• Experience in the Medicare, insurance, or financial services industry (preferred)
• Bilingual Proficiency English/Spanish (preferred)

Skills

• Relationship-building skills and the ability to establish and maintain professional relationships with team members and peers
• Strong technical, analytical, and problem-solving skills
• Project management skills, including resource identification, objective development, schedule implementation, leadership and status reporting, and result review and follow-up
• Organizational skills and the ability to multitask
• Demonstrated hard work, honesty, integrity, and ethical business practices

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

Life Resources and support to focus on what matters most to you, in every facet of your life.

Emotional Education, tools and resources to help you reduce and manage stress, build resilience and more.

Physical Health plans and other coverage to support wellness for you and your loved ones.

Financial Benefits for today and to help you plan for the future, including your retirement.