Direct Support Professional - DSP

About the role

This position is responsible for managing client relationships and providing exceptional customer service.

Responsibilities

• Manage client interactions through phone, email, and in-person meetings.
• Handle customer inquiries and complaints professionally and efficiently.
• Develop and maintain strong working relationships with clients.
• Collaborate with cross-functional teams to ensure client needs are met.
• Conduct regular follow-ups to ensure client satisfaction.

Requirements

• Bachelor's degree in Business Administration, Communications, or related field.
• At least 2 years of experience in customer service or a related field.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and conflict resolution abilities.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite.

Qualifications

• Experience with CRM systems is a plus.
• Knowledge of industry-specific terminology and best practices.
• Ability to handle sensitive and confidential information.

Skills

• Customer service skills
• Communication skills
• Problem-solving skills
• Teamwork
• CRM systems
• Industry-specific knowledge

Benefits

• Competitive salary
• Flexible work schedule
• Professional development opportunities
• Health insurance
• Employee discounts

Pay

The base salary range for this position is $40,000 - $50,000 annually.

Schedule

Monday to Friday, 9 AM to 5 PM. Occasional evening and weekend work may be required based on project demands.