Direct Support Professional ($3,000 Incentive & NEW Starting Wage)

About the role

Milestone Centers, a subsidiary of Partners For Quality Inc., is a nonprofit, community‑based human services agency supporting individuals with behavioral health challenges and intellectual & developmental disabilities throughout Western Pennsylvania. The agency oversees 20 residential settings, two outpatient offices, three adult training facilities, a prevocational enterprise program, a consumer drop‑in center, habilitation services, and two Health Care Quality Units in Butler and Warren counties. This position is based at multiple sites in the Monroeville, Penn Hills, and Wilkinsburg areas.

Schedule

Full‑time; shifts run 8:00 AM–4:00 PM, 4:00 PM–12:00 AM, and 12:00 AM–8:00 AM. An extra sign‑on bonus is offered for full‑time second‑shift roles (amount not specified).

Responsibilities

• Provide direct care and support to clients with Intellectual Disabilities and Autism (IDA) in the Residential Program, assisting with individual goals and activities of daily living as defined in their Individual Support Plans (ISPs).
• Demonstrate commitment to Milestone’s mission and values by serving others with respect, dignity, and compassion.
• Communicate clearly and effectively in writing and orally with IDA residential clients, peers, Milestone associates, and all team members.
• Work with residential clients and their teams to maintain a safe and healthy home environment.
• Immediately report any unmet safety or welfare needs to the Community Living Manager, Residential Director, Nurse, or other on‑call personnel.
• Assist clients with home maintenance including cooking, cleaning, laundry, shopping, and personal hygiene needs.
• Document goal data, implement goal plans, and provide input to individual assessments and goals.
• Provide supervision, support, and assistance to IDA residential clients as defined in their ISPs.
• Participate in all required training and maintain 24 hours of annual training.
• Provide behavioral and crisis support as defined in the Individual Support Plan.
• Maintain an eligible PA, OH, or WV driver’s license and transport clients as required.
• Actively participate in team and staff meetings.
• Maintain medication administration certification to safely administer and document medication administration.
• Assist clients to experience and participate in community activities and outings.
• Complete Daily Service Notes, Communication Notes, and Incident Reports as required.
• Review and implement all ISPs and related plans (e.g., SEEPs, Crisis Plans, Behavior Support Plans).
• Utilize the electronic timekeeping system to record time worked and immediately report missed punches to the supervisor.
• Review and understand licensing regulations to ensure standards are met.
• Perform work assigned by the Community Living Manager.
• Work scheduled shift at assigned site and/or any other site as needed to maintain health and safety of IDA residential clients.
• Remain on‑site to provide support and supervision until relieved by incoming staff or supervisor.
• Understand and comply with all Partners For Quality Corporate Personnel Policies and Procedures and Milestone‑specific Personnel and Operational Policies and Procedures.
• Other duties as assigned by the Community Living Manager.

Cash Incentives

• $1,000 employee referral bonus for successfully referring someone to full‑time employment.
• $2,500 employee referral bonus for successfully referring a full‑time Direct Support Professional.

Benefits

• Health, dental, and vision insurances.
• $1,200 cash payout option in lieu of health insurance coverage.
• Healthcare flexible spending account.
• Dependent care flexible spending account.
• 16 to 26 paid days off per year.
• Wellness days (2 per year).
• Sick time.
• 8 paid holidays.
• Short‑term disability.
• Long‑term disability.
• Life insurance.
• Optional 401(k) with employer match.

Work Perks

• Paid orientation and training.
• Free parking (select locations).
• Employee activities, rewards, and recognition programs.
• Comprehensive employee assistance program.

Qualifications

• High school diploma or GED.
• At least 18 years of age.
• Experience in the field of human services (preferred).
• Ability to lift and transfer with or without accommodations.
• Excellent professional and personal references.
• CPR and First Aid certification.
• Medication administration certification.
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