Direct Service Shelter Staff - Manhattan

About the role

At BRC, our staff help New Yorkers experiencing homelessness reclaim their lives by providing a hand up, offering opportunities for health and self-sufficiency, and restoring hope and dignity. Each and every BRC staff member makes heroic contributions to our city, providing vital services in times of crisis and need.

BRC is committed to a safe and healthy workplace: we provide PPE to all employees and enforce temperature monitoring and physical distancing best practices across our programs. Today, we have over 1000 full-time, part-time, and per-diem positions located in Manhattan, Brooklyn, the Bronx and Queens.

Come and learn why 95% of BRC employees report that they would recommend BRC as a good place to work, and join us in building a more caring and compassionate city.

Responsibilities

• Assist in monitoring this residential program for individuals experiencing homelessness, with a focus on maintaining a safe environment.
• Engage individuals in an approachable and empathetic manner while performing rounds and addressing the varied needs of individuals experiencing homelessness.
• Manage conflict or challenging behaviors with self-awareness, emphasizing safety and building trust while understanding each person's unique experience.
• Screen residents and visitors at front door, create written documentation, including logbook entries, incident reports and progress notes.
• Manage inventory for supplies, maintain fire safety drills and logs, and provide emergency first aid/CPR assistance/NARCAN when needed.
• Assist with inspections and audits.
• Escort clients and serve meals as needed.
• Help maintain an orderly and clean facility.
• Related duties as assigned.

This position is subject to mandatory overtime. Hours: Full-time 37.5 hours per week, various evening & overnight schedules available.

Qualifications

• High School diploma or GED required.
• CPR Certification or the ability to obtain certification required.
• NYC Fire Safety Guard Certification or the ability to obtain certification required.
• NYC Fire Safety Coordinator Certification preferred; employees must be willing to attempt to acquire certification.
• Security guard license preferred; employees must be willing to attempt to acquire license.
• Food Handler Certificate preferred; employees must be willing to attempt to acquire certification.
• TB clearance when required.
• Experience working with individuals experiencing homelessness preferred.
• Effectively communicate with others both in writing and orally.
• Ability to maintain professional boundaries.
• Basic computer literacy required.
• Bilingual abilities a plus.

Benefits

• Competitive health and dental plans, with coverage is available for your spouse, domestic partner, and dependents.
• A minimum of 3 weeks paid vacation, 12 paid holidays, and additional paid sick and personal time.
• A 403(b) pension plan with a matching benefit paid by BRC.
• Tuition assistance and many training opportunities for career development.
• Flexible spending accounts (FSAs) are available so employees can set aside pre-tax dollars for healthcare, transit and childcare.
• Employees are eligible for health insurance and paid sick time benefits immediately upon starting work.