Direct Service Provider - 501092

Job Summary

The Direct Service Provider (DSP) position is highly complex and requires a detailed knowledge of a multitude of disciplines including, but not limited to, Financial Aid, Registrar, Student Accounts, Residence Life, Admissions, Dining Services, Academic Advising, and Parking Services. The primary function of this position is to operate in the spirit of advocacy on behalf of the student. The DSP’s primary goal is to remove barriers to student success by helping the student manage business-related University processes.

Responsibilities

• Responds to in-person, telephone, and email inquiries
• Processes registrations, drops, withdrawals, transcript requests, and enrollment certifications
• Evaluates financial aid eligibility and student accounts
• Refers and advises related to military education benefits
• Advises students on policies and procedures applicable to financial aid, registration, admissions, and billing/student accounts processes

Requirements

• Requires a bachelor’s degree or five years of direct customer service experience in financial aid, registration, student accounts, or other customer service related fields
• Excellent communication and customer service skills
• Strong organizational skills and attention to detail
• The ability to work independently and as a team member
• A strong work ethic and a history of exceptional customer service

Qualifications

• Education: Requires a bachelor’s degree or five years of direct customer service experience in financial aid, registration, student accounts, or other customer service related fields
• Experience: Five years of direct customer service experience in financial aid, registration, student accounts, or other customer service related fields

Skills

• Excellent communication and customer service skills
• Strong organizational skills and attention to detail
• The ability to work independently and as a team member
• A strong work ethic and a history of exceptional customer service

Benefits

To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.

Pay

Starting at $18.99

Schedule

Shift: 1
Start Time: 8:15am
End Time: 5:00pm