Direct Sales Supervisor

About the role

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections.

We are looking for a Direct Sales Supervisor to coach and develop a team of Direct Sales Representatives to meet and/or exceed sales revenue targets, grow the customer base, and evaluate all aspects of consumer sales to ensure alignment with TDS' mission and values. You will direct, supervise, train, and evaluate the performance of your team while ensuring day-to-day application of organizational policies and procedures. This role is responsible for growing TDS revenues by acquiring new residential customers and selling new products to existing ones.

Location: Nashville or Mount Juliet, TN

Responsibilities

• Hire, motivate, and coach a team of sales representatives to meet and/or exceed revenue targets and performance expectations, including conducting quarterly and annual performance reviews, providing day-to-day guidance, conducting scheduled team meetings, and handling employee issues in conjunction with Human Resources.
• Contact cold and warm potential customers in person and via telephone to educate them on voice, data, and television services provided by TDS and obtain appointments.
• Write and submit accurate and timely orders that abide by the established sales process.
• Oversee orders from sales staff that are received from customers and remit orders in a timely fashion while abiding by the established sales process.
• Manage customer accounts from the initial sale through the installation process.
• Perform telephone follow-ups on all sales after install to ensure customer satisfaction.
• Submit and report weekly and monthly sales achievements to upper management in a manner consistent with manager specifications.
• Meet with local satellite distributors and apartment owners to roll out TDS’ referral program.
• Maintain technical knowledge and interpersonal skills necessary to achieve success in the position.
• Other duties and responsibilities as assigned.

Requirements

• Associates degree (or higher) OR 2+ years of professional work experience.
• 2+ years of outside sales and/or sales coach experience.
• 1+ year of supervisory or sales management experience.
• Must have and maintain a valid driver’s license and be willing and able to travel based on the needs of the business.

Qualifications

• Understanding of the telecommunication industry, including products and services.
• Track record of success in residential sales.
• Excellent verbal and written communication skills, including the ability to convincingly persuade others as evidenced in person and via telephone.
• Ability to work independently, including identifying problems, gathering data, weighing facts, consulting others as necessary, and making decisions.
• Computer literacy (e.g., Excel, Word, email, Internet).

If you meet the required qualifications but are unsure if your experience aligns with the other qualifications, we encourage you to apply. Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed.

Benefits

Associates scheduled to work 20 or more hours per week have access to:

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Life Insurance
• 401(k) Plan
• Generous Vacation & Paid Sick Leave
• Seven Paid National Holidays & One Floating Holiday
• Paid Parental Leave (6 weeks after 12 months of employment)
• Adoption & Surrogacy Assistance
• Employee Assistance & Wellness Programs

Associates working 30 or more hours per week additionally have access to:

• Short-Term & Long-Term Disability
• TDS Service Discounts
• Education Assistance
• Paid Volunteer Time

All associates will have the opportunity to participate in Associate Resource Groups, designed to encourage community and facilitate professional development.

Pay

The listed salary includes both base pay and potential earnings from meeting sales quotas. The final offer will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. With uncapped commission incentives, you’ll have unlimited earning potential.

Pay Range: $71,500.00/Yr. - $116,200.00/Yr.