Direct Sales Manager

About the role

Ritter Communications is seeking a Direct Sales Manager to lead and develop a high-performing door-to-door sales team. This role is responsible for driving sales performance, coaching team members, recruiting top talent, and ensuring an exceptional customer experience.

Responsibilities

• Set monthly, quarterly, and annual sales requirements within the department
• Monitor work performance and conduct sales audits, providing coaching and counseling as necessary
• Conduct regular meetings (one-to-one) with staff to discuss current performance against goals and provide direction on how to improve results
• Assist staff with answering questions and handling escalated calls
• Provide ongoing-training as needed to ensure staff is properly following departmental policies and procedures
• Facilitate new processes, tools, communications, training and methodologies to ensure sales team's success across
• Work with others to facilitate relationships among members of the various departments and locations in order to achieve the organization's goals and objectives
• Participate in client interactions to ensure cross training, customer satisfaction and management involvement regularly
• Facilitate programs to gather requirements and features from customers to augment sales, marketing, development, support, product management, and business and technology partnerships, and others as needed
• Completely understand, represent, and competitively position products and services
• Expand market awareness through involvement in trade and commercial organizations
• Remain knowledgeable and up-to-date on changes in the telecommunications industry through attendance of training, seminars and trade journals
• Support others within the sales/service team to achieve customer satisfaction
• Maintain all necessary information in CRM and other applications to report sales activity and customer information
• Perform all other related duties as assigned

Requirements

• Bachelor’s degree in business, marketing, or related field required, or the equivalent in training and experience
• Three to Five years of experience leading a successful Direct Sales team preferably within the telecommunications or IT services industries
• Experience with Client Relationship Management (CRM) applications is a plus

Skills

• Knowledge of telecommunications industry including operations, technology, and equipment
• Knowledge of business sales principles and practices
• Knowledge of Company policies and procedures
• Proficient in the use of Microsoft Office with ability to quickly learn other software as needed
• Skilled in oral and written communication with strong presentation and interpersonal skills
• Ability to lead and motivate diverse sales teams and with demonstrated ability to teach and coach, and develop them to attain their monthly sales and revenue goals
• Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner
• Ability to organize and prioritize multiple work assignments
• Ability to pay close attention to detail
• Ability to make sound decisions using information at hand
• Ability to travel as required, valid driver’s license and satisfactory driving record required

Qualifications

• Valid driver’s license and satisfactory driving record required

Benefits

Ritter Communications offers competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Pay

Competitive compensation based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate door-to-door sales activities.