Direct Patient Volunteer

Key Responsibilities

• Provide friendly visits and companionship to hospice patients in homes or facility settings.
• Engage patients through conversation, reading, music, games, or other meaningful activities based on patient interests and abilities.
• Support caregivers with respite/non-medical companionship visits.
• Observe and report concerns or changes in patient condition, mood, or environment to hospice staff.
• Maintain patient confidentiality and professional boundaries in accordance with HIPAA guidelines.
• Follow all hospice policies, safety procedures, and volunteer expectations.
• Document volunteer visits and report activities in accordance with hospice policy.

Qualifications

• Compassionate and empathetic demeanor
• Strong communication and listening skills
• Ability to maintain boundaries and patient confidentiality
• Emotional maturity and sensitivity and the ability to remain calm in difficult situations
• Reliable transportation for patient visits if required
• Demonstrates a strong commitment to delivering high-quality, person-centered care that reflects Arc Hospice & Palliative Care’s mission, values, and standards of dignity, respect, compassion, and integrity

Requirements

• Minimum Age Requirement: 18+ years old
• Completion of hospice orientation and training as well as competency validation, ongoing training, and performance evaluation as required by hospice policy
• Background check and health screening (including TB testing)
• Adherence to HIPAA and confidentiality policies
• Reliable attendance and communication, commitment to scheduled volunteer hours
• Adheres to infection control and safety procedures in accordance with hospice policy
• May require local travel