Direct Care Shift Supervisor

About the role

Are you a compassionate leader who is passionate about mental health and helping young adults build successful, independent lives? OPI Houston is seeking a Behavioral Health Residential Shift Supervisor to lead our Direct Support Mentor team within our Residential Treatment Program in Needville, TX. In this role, you'll help create a safe, structured, and supportive environment for young adults ages 18–28 who are working through trauma, developing life skills, and building a foundation for long-term success. You'll provide leadership and guidance to staff while playing an active role in supporting clients' daily growth and progress.

Responsibilities

• Supervise, coach, and support Direct Support Mentors during assigned shifts.
• Train new staff, reinforce best practices, and contribute to team development.
• Maintain a safe, structured, and supportive environment for young adult clients.
• Respond to client needs, concerns, and crisis situations while modeling professional boundaries.
• Oversee daily shift operations, including staffing coverage, scheduling communication, and program activities.
• Ensure accurate and timely completion of documentation, progress notes, incident reports, and shift logs.
• Communicate significant client, staffing, and operational updates to leadership and the treatment team.

Qualifications

• Age: Must be 21 years of age or older.
• Education: High school diploma or GED required. Associate's or Bachelor's degree in Human Services, Psychology, Criminal Justice, or a related field preferred.
• Skills: Strong judgment, professionalism, quick decision-making skills, the ability to remain calm in challenging situations, and a growth mindset aligned with Embark's core values.
• Experience: Minimum one year of leadership, supervisory, or team lead experience required. Experience working with young adults or in behavioral health, residential treatment, direct care, human services, or similar settings preferred.
• Certifications: CPR and First Aid certification preferred; training provided if needed.
• Background Checks: Must successfully complete pre-employment drug screening and federal and state background checks in accordance with Texas law.
• Physical Readiness: Comfortable with physically active work, including standing, walking, and supporting team-based safety interventions (including therapeutic holds when necessary).

Pay

$20.00 – $23.00 per hour, based on experience

Schedule

Full-Time | Wednesday–Saturday | 7:00 am – 3:00 pm

Benefits

• Access to an established Mastery Program that offers professional and financial opportunities for professional growth.
• Medical, Dental & Vision Insurance – Multiple plan options including PPO and HDHPs with HSA eligibility and company contributions.
• Paid Parental Leave – Up to 6 weeks fully paid for exempt employees and 4 weeks for non-exempt.
• Life & Disability Coverage – Company-paid life, AD&D, and long-term disability; voluntary life and optional short-term disability available.
• 401(k) with Company Match – Retirement savings with matching contributions after eligibility period.
• PTO & Holidays – Competitive PTO accrual plans and paid holidays throughout the year.
• Employee Assistance Program (EAP) – Free, confidential support for life’s challenges.