Dir., Technical Operations & Infrastructure

About the role

The American Nurses Enterprise (ANE) is seeking a Director, Technical Operations & Infrastructure to lead and support a highly skilled, high-performing team of up to four direct reports and six indirect reports. As the Director, Technical Operations & Infrastructure, you are a senior IT leader responsible for the availability, reliability, security, modernization, and operational performance of ANE’s core technology environment.

Responsibilities

As a Director, Technical Operations and Infrastructure, you will be presenting to executives, managing complex vendors, leading teams through change, and stepping into operational details when needed to remove barriers and keep critical services running. Key areas of responsibility include:

• Technical Operations, Infrastructure & Cloud Reliability: own operational reliability, modernize the infrastructure roadmap, manage disaster recovery and continuity, optimize cloud and platform performance, and maintain operational documentation
• Service Desk, End-User Services & Digital Workplace Experience: improve the employee technology experience, govern service performance, mature ITSM practices, support hybrid work, and create a service culture
• Cybersecurity, Privacy & Risk Partnership: embed security into operations, support incident response readiness, drive remediation discipline, support compliance needs, and improve governance clarity
• Facilities Technology, Physical Security & Executive Meeting Readiness: serve as Facilities technology partner, own conference room technology reliability, plan lifecycle replacements, and support business continuity at the office
• Vendor, Contract & Budget Management: manage critical vendors, create accountability, control spend, optimize value, and support procurement discipline
• Leadership, Talent Development & Cross-Functional Partnership: lead the team, build bench strength, partner across IT, communicate clearly, and model ANA values

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or a related field; equivalent experience may be considered
• 10+ years of progressive IT infrastructure, operations, service delivery, or technical operations experience
• 5+ years of leadership experience managing technical teams, vendors, budgets, and enterprise service delivery
• Demonstrated experience managing hybrid infrastructure environments, including cloud platforms, networks, endpoint services, collaboration tools, and high-availability systems
• Strong knowledge of ITSM practices, operational KPIs, SLAs, incident/problem/change management, and continuous service improvement
• Experience partnering with cybersecurity, compliance, privacy, Legal, Finance, Procurement, Facilities, and business stakeholders
• Proven ability to communicate clearly with executive, technical, and non-technical audiences
• Experience managing vendor contracts, renewals, service levels, procurement processes, and cost optimization initiatives

Preferred Skills

• Experience in association management, nonprofit, healthcare, member-based organizations, or similarly mission-driven environments
• Experience with Microsoft 365, Azure, identity and access management, endpoint management, ITSM tools, network services, conferencing/AV technology, and cloud cost governance
• Familiarity with Personify or other Association Management Systems (AMS), SaaS integrations, and enterprise data protection requirements
• Knowledge of NIST CSF, SOC 2, PCI DSS, GDPR/privacy programs, HIPAA-adjacent controls, or vendor risk management frameworks
• Certifications such as ITIL, CISSP, CISM, Security+, Azure/AWS, PMP, or similar leadership/technical credentials

Benefits

Exceptional benefits including but not limited to 401K retirement contributions of up to 7%, generous PTO which includes the week-off between Dec 25 and Jan 1, in addition to Personal Days-off, 11 paid Holidays, excellent health/medical benefits, and much more.

Pay

Competitive salary commensurate with experience

Schedule

Hybrid employees must work a minimum of 20% in the office. Location: ANE Headquarters office located at: 8403 Colesville Road, Suite 500, Silver Spring, MD 20906