DIR-PATIENT FINANCIAL SRVCS

Responsibilities

• Manage and coordinate Billing, Collections, Customer Service, HCAP/Self‑Pay, Cash Posting, Refunds, Vendor Management, Medicaid Eligibility, and Revenue Cycle Analytics for Premier Health.
• Develop, implement, and direct revenue cycle policies, procedures, and processes to ensure consistency across the organization.
• Redesign current workflows in partnership with other Premier Health directors to improve efficiency, productivity, and inter‑departmental communication.
• Establish financial goals and key performance indicators for the department that align with the organization’s strategic plan.
• Maintain excellent patient, physician, and payer relationships through a proactive, customer‑service‑oriented approach.
• Oversee services provided by vendors and business partners, ensuring compliance with state and federal regulations.
• Collaborate with senior leadership—including the CEO, COO, CFO, Vice Presidents, and other directors—to achieve organizational philosophies, goals, objectives, and satisfaction metrics for patients and employees.

Education

• Minimum: Bachelor’s degree (Finance, Healthcare Management, or other relevant field).
• Preferred: MBA or other advanced degree.

Experience

• 5–7 years of job‑related experience.
• Preferred: 5–7 years of revenue cycle management experience.

Knowledge & Skills

• Strategic decision‑making and process‑improvement expertise.
• Proficiency with technical systems to drive change and optimize operations.
• Coaching and mentoring abilities to engage staff.
• Certification in Revenue Cycle Management or >10 years of operational experience (preferred).
• Strong leadership, problem‑solving, critical‑thinking, and results‑driven mindset.
• Organizational agility and an open, receptive management style.
• Excellent interpersonal skills for interaction with physicians, multiple departments, and senior executives.
• Technical aptitude for system optimization, including advanced Excel and Microsoft Office suite skills.
• Ability to communicate, motivate, and facilitate change across multiple departments.
• Analytical and data‑collection expertise, with sophisticated data‑driven decision making.
• Quick learning, action‑orientation, and strong decision‑quality capabilities.