Dir of IT-Digital Strategy Enterprise Services

Duties And Responsibilities

• Develop and execute a multi-year digital strategy aligned with corporate goals and operational priorities
• Serve as a strategic advisor to business leaders on technology trends, innovation, and digital transformation opportunities
• Translate business capabilities into technology roadmaps and investment plans
• Identify and prioritize opportunities to improve efficiency, revenue, and customer experience through digitization

Value / Portfolio Management Office (PMO)

• Lead the enterprise IT portfolio management function, including project intake, prioritization, execution and governance using Scaled Agile Framework (SAFe)
• Establish and enforce value-based decision frameworks (e.g., ROI, total cost of ownership, strategic alignment)
• Manage demand planning, resource allocation, and capacity planning across IT initiatives
• Drive transparency via portfolio dashboards, KPIs, and executive reporting
• Ensure consistent delivery methodologies (Agile, hybrid, waterfall) aligned to business needs

IT Service Management (ITSM)

• Oversee ITSM processes aligned with ITIL best practices, including Incident, Problem, Change, and Service Request Management
• Ensure delivery of high-quality, reliable IT services that meet or exceed SLAs/OLAs
• Drive continuous service improvement initiatives using metrics, root-cause analysis, and automation
• Lead service catalog development and lifecycle management
• Champion user experience improvements across all IT support channels

Enterprise Architecture (EA)

• Define and maintain the enterprise architecture framework (business, application, data, and infrastructure domains)
• Establish technology standards and guardrails to reduce complexity and technical debt
• Ensure alignment of all solutions with architectural principles and security standards
• Lead architecture review boards and governance processes
• Guide modernization efforts including cloud adoption, information architecture, integration strategies, scaling AI capabilities, and platform consolidation

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 10+ years of progressive IT experience, including 5+ years in a leadership role
• Proven experience leading one or more of the following: PMO, ITSM, or Enterprise Architecture functions
• Strong understanding of digital transformation, portfolio management, and service delivery frameworks
• Experience with IT governance, budgeting, and executive-level reporting

Preferred Certifications

• Master’s degree (MBA or IT-related discipline)
• Certifications such as ITIL, TOGAF, PMP/PMI-ACP, SAFe, or COBIT
• Experience in complex, asset-intensive industries (e.g., oilfield services, energy, manufacturing)
• Familiarity with cloud platforms (Azure preferred), ERP systems, and integration architectures

Key Competencies

• Strategic thinking and business acumen
• Executive communication and stakeholder influence
• Data-driven decision-making
• Organizational leadership and talent development
• Change management and transformation leadership

Success Metrics

• Alignment of IT investments to strategic business outcomes
• Portfolio delivery performance (on-time, on-budget, value realization)
• IT service performance (SLAs, user satisfaction, incident trends)
• Reduction of technical debt and improved architectural compliance
• Measurable ROI on digital initiatives and enabling IT integration for inorganic growth

Excellent Benefits

• Medical, Dental, Vision, Disability, Life, Matching 401(k)