Dir Management Office & Lean Continuous Improvement North America

About the role

This role can be located in Decatur IL, Erlanger KY, Chicago IL or near a major ADM location.

Job Responsibilities

• Lead and manage the North America Management Office team, ensuring effective governance and execution of key priorities.
• Lead strategic transformation initiatives that drive enterprise productivity and strengthen the GBS value proposition through cross-functional collaboration.
• Drive process improvement through Lean, analytics, and automation to enhance service quality, reduce waste, and optimize cost across the End-to-Ends.
• Organize GBS-wide lean continuous improvement (CI) strategy to improve service delivery, from the individual improvement to end-to-end enterprise level.
• Design and implement meaningful scorecard that tracks KPIs providing meaningful information about operational, E2E, and productivity performance.
• Deploy Service Delivery Model (operating model) using Lean methods such as Leader Standard work, daily huddles, daily capacity management, and other lean tools.
• Train frontline employees in Lean methods including Root Cause Analysis and streamline and stabilize processes and enable automation.
• Develop and implement transition plans or scope of expansions for new business units and functions joining the GBS framework.
• Act as the primary point of contact for internal and external stakeholders during the transition process.
• Evaluate the effectiveness of transition and expansion efforts and implement lessons learned for future initiatives.
• Drive End to End Business Process Management for GBS towers.
• Enable teams to drive process standardization/simplification, establish internal controls for risk mitigation, and accelerate value generation through data-driven insights.
• Build, train and lead a high-performing, purpose-driven team.
• Provide clear direction, coaching, and mentoring and build required capability to achieve goals.

Qualifications

• Experience In Global Business Services (GBS)
• Understanding typical GBS processes, including RTR, PTC, STP, Credit, MDM, IT, among others.
• Knowledge of best practices specific to improving efficiency and service quality in an GBS.
• Experience with CI methodologies such as Lean Six Sigma, Kaizen, PDCA, among others.
• Ability to identify and prioritize opportunities for improvement in operational processes and implement effective changes.
• Strong skill in data analysis to identify trends, patterns, and relevant insights.
• Ability to provide regular reports and updates on progress, achievements, and challenges to senior management.
• Experience using data analysis tools like advanced Excel, Alteryx, Power BI, or equivalent tools.
• Proven ability to lead CI projects, from diagnosis through implementation and monitoring.
• Experience in project management using agile or traditional methodologies.
• Leadership And Influence
• Skill in influencing stakeholders at all levels of the organization to implement changes.
• Effective Communication
• Excellent verbal and written communication skills, capable of presenting complex analyses clearly and concisely.
• Ability to adapt communication style for different audiences, from technical staff to executives.
• Strategic Thinking
• Ability to develop and implement long-term strategies aligned with organizational goals.
• Vision to anticipate future trends and identify improvement opportunities.
• Results Orientation
• Focus on achieving set goals and objectives, with the ability to manage multiple projects simultaneously.
• Commitment to delivering high-quality results within specified deadlines.

Education & Experience

• Bachelor’s degree in Business Management, finance, accounting or relevant degree.
• 10+ years of experience in complex, global transformations, consulting and/or strategy.
• Experience in transformation initiatives in a consulting or Fortune 500 environment, from strategy to rigorous execution.
• Prior supervisory experience.
• Result-oriented, able to complete assignments in a timely and accurate manner, and the ability to juggle multiple priorities.
• Strong change management, collaboration and influencing skills.