Dir Environmental Services

Summary: Reporting to the Director, Environmental and Textile Services, this role is responsible for planning, organizing, and ensuring optimum housekeeping, laundry, and linen services are provided to user departments at assigned Academic Medical Center sites. The position functions independently within broad department policies and procedures and models Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, as well as core success factors such as trust, patient and community focus, collaboration, accountability, team building, vision, and process optimization.

Responsibilities

• Facilitate effective utilization of resources—including people, financial, and material—by developing goals and objectives for Environmental Services, Laundry, and Linen areas.
• Serve as a role model to staff by demonstrating corporate values, creating and maintaining positive customer‑service relationships, identifying customer needs, ensuring those needs are met, responding to difficult interactions, and educating staff on quality service.
• Communicate continuously with staff, management, and customers to facilitate information flow, provide positive and action‑oriented feedback, and maximize the utilization of human resources.
• Assist the Director in establishing and maintaining work standards of cleanliness and sanitation, and in the production and distribution of clean textile products.
• Help write and develop new procedures for new equipment and update existing procedures.
• Collaborate with site ESD, Laundry, and Linen supervisors to evaluate performance of subordinates, provide counseling, and address employee‑relation matters.
• Resolve unusual situations or issues escalated by supervisors.
• Schedule personnel and assign individual work assignments.
• Complete performance appraisals for subordinates and supervisors and submit them to the Director.
• Conduct meetings with supervisors to exchange ideas, convey job‑related information, and interpret policies and procedures.
• Interview and select non‑supervisory personnel in conjunction with supervisors and the Director.
• Provide recommendations for the selection of supervisory personnel.
• Consult with vendor representatives.
• Oversee testing and evaluation of new products, equipment, and services, and recommend purchases to the Director.
• Follow up on requests from other hospital departments for ESD and Laundry services.
• Meet regularly with hospital departments to ensure housekeeping functions are performed completely and according to proper methods.
• Update schematics and square‑footage measurements due to renovations and new construction.
• Perform all duties safely and professionally in accordance with department policies and Brown University Health Risk Control Policy.

Minimum Qualifications

• Associate’s Degree in Institutional Management, business, health‑care administration, or an equivalent field.
• Good driving record to operate a motor vehicle in Rhode Island as required by Federal Motor Carrier Safety Regulations and Brown University Health’s Fleet Risk Control Policy.
• Supervisory and managerial abilities necessary to direct service activities, including oversight of non‑English‑speaking and supervisory personnel.
• Strong interpersonal abilities to interact effectively with all levels of hospital personnel.
• Knowledge of sanitation procedures and techniques necessary for developing standards and evaluating products.

Experience

• At least four years of progressively responsible housekeeping experience, including a minimum of two years in a supervisory capacity.

Work Environment and Physical Requirements

• Considerable walking and standing.
• Occasional exposure to adverse conditions while inspecting and directly supervising personnel.

Pay Range

$100,027.20 – $165,048.00

Schedule

• Work Type: Standard management business
• Shift: Day
• Daily Hours: 8 hours
• Driving Required: No

Location

Rhode Island Hospital – 593 Eddy Street, Providence, Rhode Island 02903