DIR, DINING SERVICES II

Driven by our passion in the pursuit of hospitality and culinary excellence, Morrison Living has built community through dining experiences for over a century. Embedded in our culture, we deliver exceptional service and aim to be the best part of someone’s day. The commitment of our team members to these core principles makes us an industry leader and an employer of choice for hospitality professionals. Everything we do means more when it’s served with care. The exceptional care and culinary artistry of our team members is nurtured by training, developing, and recognizing our greatest asset – our people. This approach makes the Morrison Living difference.

About the role

The Director of Dining Services is the strategic business leader of the community’s food and beverage/culinary operation ensuring resident and client satisfaction by providing a consistently high-quality product and best-in-class hospitality, while also meeting financial goals and driving a positive work environment. You will oversee the development and implementation of departmental strategies, ensure implementation of the Compass Community Living’s service strategy, and be the face of the company.

Responsibilities

• Develop and implement overall operating strategy aligned with Compass Community Living and client business strategy, disseminating the vision within the community.
• Adopt an entrepreneurial approach, taking full ownership of driving desired outcomes as if the business owner, and hold the on-site leadership team accountable for demonstrating desired service behaviors.
• Quickly evaluate personnel, operations, and culinary situations, making appropriate recommendations.
• Maintain a professional and positive demeanor with high resilience during stressful periods, adapting and problem-solving as required.
• Perform daily walk-throughs to ensure compliance with Department of Health regulations and Compass Group standards.
• Direct and conduct safety, sanitation, and maintenance programs.
• Ensure regular, ongoing communication in all areas of food and beverage by leading pre-meal briefings and staff meetings.
• Advise and update executives, supervisors, co-workers, and subordinates on relevant information in a timely manner.
• Understand market dynamics, enterprise-level objectives, and key aspects of Compass Community Living’s business to diagnose strengths, weaknesses, opportunities, and risks.
• Align individual and team actions to drive business results.
• Analyze and evaluate P&L drivers, identifying opportunities and implementing plans to deliver expected results.
• Develop and manage the overall budget, operating the account in accordance with the approved budget while providing maximum value.
• Coach and support the team to optimally manage wages, food & beverage costs, and controllable expenses (e.g., restaurant supplies, uniforms).
• Review financial reports and statements to assess performance against budget, resolving areas of concern and improving financial performance.
• Understand the client’s business model to prioritize resident needs.
• Be visible within the community to build and maintain excellent relationships with residents, staff, and other departments.
• Review resident satisfaction results and other data to identify areas of improvement, sharing feedback with the team and taking corrective action as needed.
• Improve service by communicating and assisting individuals to understand resident needs, providing mentorship, feedback, and coaching.
• Stay aware of market trends and introduce new food and beverage products to meet or exceed resident expectations and generate increased revenue.
• Empower employees to provide excellent service that exceeds resident and client satisfaction.
• Regularly lead team member meetings, creating a positive work environment by serving as a role model.
• Establish performance, budget, and team goals.
• Solicit employee feedback, apply an "open door" policy, and review employee satisfaction results to address concerns.
• Identify developmental needs, coach, and mentor team members to achieve performance objectives.
• Promote professional growth and development of the entire team through cross-training.
• Hire food & beverage leadership team members with strong functional expertise, creativity, and entrepreneurial leadership.
• Ensure employees are treated fairly and equitably.
• Demonstrate empathetic leadership while holding self and team members accountable.

Qualifications

• B.S. Degree in Food Services Technology/Management or related field; or A.A. Degree plus four years of directly related experience preferred.
• Five to seven years of direct foodservice operational management experience with inventory and purchasing knowledge and control.
• Strong knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation.
• Previous P&L accountability or contract-managed service experience is desirable.
• Strong supervisory, leadership, management, and coaching skills.
• Excellent communication skills, both written and verbal, with the ability to communicate on various levels (management, client, customer, and associate).
• Excellent financial, budgetary, accounting, and computational skills.
• Proficient computer skills, including Microsoft Office programs, email, and internet.
• ServSafe® Certified.

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD&D
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Pay

$75,000.00 - $80,000.00