Dir Bus Sys and Solutions

About the Role

The Director of Business Systems & Solutions is responsible for the delivery, optimization, performance, and support of the technology systems that directly enable Michaels Management's property operations, maintenance, marketing, accounting, and resident experience. This role leads core property technology systems including Yardi, RealPage, Entrata, EliseAI, as well as related applications that support maintenance, marketing, analytics, and resident engagement. The Director ensures these systems are stable, efficient, and aligned with The Michaels Organization’s mission of Lifting Lives and commitment to operational excellence.

Reporting to the SVP, Business Transformation and Solutions, the Director translates Michaels Management’s transformation strategy into an executable platform roadmap and is accountable for delivering it. The Director partners with Operations, Accounting, and IT leadership to streamline workflows, strengthen integrations, and deliver scalable solutions that improve teammate and resident experiences across a large national portfolio spanning multifamily, affordable, student, and military portfolios.

Responsibilities

• Support the strategic planning, roadmap execution, and organizational change initiatives for business systems that enable property operations, including Yardi Voyager, RealPage OneSite, Entrata, Elise AI, and related platforms.
• Partner with leaders across Operations, Accounting, Human Resources, and Facilities to align system capabilities with business needs and recommend priorities.
• Collaborate with IT teams to ensure property systems integrate effectively with enterprise applications (e.g., SuccessFactors, Salesforce).
• Serve as a senior advisor and subject matter expert on property technology solutions; develop business cases, total cost of ownership analysis, and recommendations for platform and investment decisions.
• Oversee configuration, maintenance, upgrades, and user support for assigned property technology systems; manage platform performance against defined service levels.
• Manage integrations and data exchanges between property technology and enterprise platforms in collaboration with IT infrastructure teams and vendors.
• Enforce data integrity, access control, and change management governance for all assigned systems.
• Partner with Accounting to ensure financial accuracy, compliance, and process alignment within operational systems.
• Lead technology projects from requirements gathering through testing, training, and implementation, including conversions, platform transitions, and post-implementation support.
• Develop and deliver training programs to ensure users effectively use business systems and new features; measure adoption against targets.
• Manage project timelines, deliverables, and resource coordination across departments.
• Communicate project progress, risks, and outcomes to stakeholders; report platform performance, data quality, and benefit realization to the SVP on a recurring cadence.
• Support organizational change management and training efforts to ensure smooth adoption of new tools and processes.
• Supervise and develop the Business Solutions team, setting clear goals and providing coaching, feedback, and professional development.
• Foster a collaborative, service-oriented environment focused on problem-solving and continuous improvement.
• Serve as the operational systems lead for portfolio growth and change events, including acquisitions, dispositions, new development lease-ups, and management transitions (due diligence, onboarding, data conversion, and platform standardization).
• Establish and maintain service levels and key performance indicators for the platform portfolio, including system availability, support responsiveness, and user satisfaction.
• Manage vendor performance, including product evaluation, service level monitoring, issue escalation, and renewal analysis; support negotiations and manage consultants against defined statements of work.

Requirements

• Minimum of 8–10 years of experience managing or supporting business applications or property management systems, including at least 3 years leading teams and managing to a defined budget.
• Hands-on experience with Yardi, RealPage, or Entrata required; experience in multifamily or affordable housing strongly preferred.
• Demonstrated success in leading cross-functional technology initiatives, including implementations or platform transitions.
• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field preferred.
• Project management experience required (PMP certification preferred).

Skills

• Strong understanding of property management operations, accounting workflows, and technology integration.
• Proven ability to translate business needs into technical requirements and solutions.
• Excellent communication and collaboration skills, with the ability to engage both technical and non-technical stakeholders.
• Strong analytical and problem-solving skills, with high attention to detail.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Effective leadership skills with a focus on coaching, development, and performance management.

Working Conditions

• Ability to sit for extended periods and work on a computer for long durations.
• Occasional standing, walking, and lifting up to 25 pounds may be required.
• Must be able to travel up to 30%, including to regional offices and property locations for implementation, training, and support.

Pay

Salary range: $170,000 to $185,000 annual salary. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Benefits

• Comprehensive benefit package including medical, dental, vision, and prescription coverage.
• Generous paid time off.
• 401(k) plan with company match.
• Michaels Employee Scholarship Program for children of employees.
• Professional development opportunities.
• Team-oriented culture with a focus on collaboration and inclusion.