DIR - ASSESSMENT/REFERRAL BH

About the Role

The Director of Admissions/Intake is responsible for implementing and evaluating the facility's admission procedures at The Pavilion Behavioral Health System, a leading provider of behavioral health and addictions treatment in Illinois since 1989. Located in Champaign, Illinois, we offer a secure, nurturing environment for children, adolescents, adults, and senior adults, providing therapeutic programming that includes individual, group, and family therapy, activity and recreational therapy, psychoeducational groups, and medical intervention services. The Pavilion is recognized by The Joint Commission as a Top Performer on Key Quality Measures.

Responsibilities

• Perform personnel management duties, including screening, selection, orientation, training, and performance evaluations of assessment and referral staff.
• Maintain intake call, assessment, and administrative documentation associated with services.
• Manage FTE standards and department budget.
• Develop and implement policies and procedures for assessments and referrals to ensure overall quality of services.
• Serve as a member of the Management Team and other assigned committees.
• Annually review departmental policies to ensure compliance with regulatory agencies and hospital practices.
• Annually review and update job descriptions, performance evaluations, orientation checklists, and competencies.
• Ensure departmental safe work practices and on-call schedules for 24/7 assessment coverage.
• Assist in arranging referrals for treatment in alternative facilities or outpatient services when admission to The Pavilion is not appropriate.
• Complete daily customer follow-up calls as assigned.
• Provide monthly statistical analysis.
• Collaborate with the Business Development Director and representatives to provide referral feedback, participate in referral source meetings, and improve referral source satisfaction.
• Maintain appropriate records for all contacts.
• Respond to support codes in a therapeutically appropriate manner as prescribed in annual TCI Training Inservice.
• Perform additional responsibilities as deemed necessary by the CEO.
• Regularly hold staff meetings.
• Assist in the completion of the PPR process for the facility.
• Ensure releases are completed on all admissions.
• Improve patient satisfaction scores for assessment.

Requirements

• Registered nurse or a Master’s level degree in social work, psychology, or a related field.
• Two years of practical experience, preferably in the psychiatric/mental health field.
• Two years of supervisory experience in an admissions setting or office management.
• Understanding of DSM V and its application to psychiatric and/or chemical dependence services.

About the Organization

The Pavilion Behavioral Health System is part of Universal Health Services, Inc. (UHS), one of the nation’s largest and most respected providers of hospital and healthcare services. UHS operates 28 acute care hospitals, 331 behavioral health facilities, and 60 outpatient and other facilities across 39 U.S. states, Washington, D.C., Puerto Rico, and the United Kingdom, with 99,000 employees.