Dining Supervisor

UT Austin offers a comprehensive benefits package for this position.

About the Role

The Dining Supervisor supports the daily service operations of a residential dining facility or retail dining unit. Under the guidance of the Assistant Manager or General Manager, this position ensures smooth front-of-house operations, maintains high standards of safety and cleanliness, and helps deliver a positive dining experience. The Dining Supervisor provides leadership for service staff, models excellent customer service, and helps uphold University Housing and Dining (UHD) 5-Star standards.

Responsibilities

• Oversee day-to-day dining room and service floor operations to ensure timely, clean, and high-quality service.
• Serve as the shift lead during assigned service periods—monitoring food flow, managing line setup, and resolving service-related issues in real time.
• Help conduct weekly inventory counts and monitor stock levels to ensure essential items are available for service.
• Ensure all staff follow local, state, and UHD safety and sanitation policies. Reinforce best practices in food handling and cleanliness.
• Supervise full-time, part-time, and student staff working during assigned shifts. Foster a respectful and collaborative team culture focused on safety, service, and accountability.
• Deliver hands-on coaching and real-time feedback to support staff performance.
• Participate and support recruitment efforts for dining staff in collaboration with UHD HR.
• Assist with onboarding and training new team members, monitor daily attendance, and help ensure staff are prepared for each shift.
• Conduct performance reviews, track training progress, and support staff development.
• Set clear expectations for conduct, service, and safety, and model the standards expected from all team members.
• Address performance concerns promptly and professionally, issuing corrective actions when necessary in alignment with UHD HR policies.
• Champion a customer-first approach by ensuring staff deliver friendly and efficient service. Be present and engaged on the floor during service periods to interact with guests, resolve concerns, and support a welcoming dining environment.
• Communicate guest feedback to management and assist in implementing service improvements.
• Support themed events and special meal promotions to enhance the student dining experience.
• Support clear and consistent communication across shifts by documenting shift updates, issues, and key action items. Share information with team members and managers to maintain alignment across service periods.
• Represent UHD values through respectful communication and teamwork with staff, students, and guests.
• Other duties as assigned.

Requirements

• High school graduation or GED.
• Two years of food service experience in a restaurant, commercial, or institutional facility.
• One year of supervisor experience in food service or similar capacity.
• Experience with operating standard kitchen equipment.
• Ability to complete and maintain Food Safety Training required by University Housing and Dining.
• Ability to complete and maintain University Housing and Dining cash handling training.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Culinary Degree.
• Four or more years of food service experience in a restaurant, commercial, or institutional facility.
• Three or more years of supervisory experience in food service or similar capacity.
• Experience training, coaching, and evaluating staff in a high volume/fast-paced food service environment.
• Experience using Microsoft Office and computer systems.
• Professional demeanor and ability to work with a large customer base.

Benefits

• 100% employer-paid basic medical coverage
• Free Capital Metro bus rides
• Retirement contributions
• Paid vacation, sick time, and holidays
• Career growth and professional development opportunities

Pay

$48,500+ depending on qualifications

Working Conditions

• Uniforms and/or personal protection equipment (furnished).
• May work in all weather conditions.
• May work in extreme temperatures.
• May work around standard office conditions.
• May work around chemicals.
• Repetitive use of keyboard at a workstation.
• Use of manual dexterity.
• Climbing stairs.
• Climbing of ladders.
• Lifting and moving.

Schedule

Work days, hours, and area may vary based upon the needs of the unit and University Housing and Dining.