Dining Services Supervisor - Retail Operations

9-month, full-time working supervisory role in UConn Dining Services Retail Operations, reporting to the Area Manager or designee.

Responsibilities

• Supervises and coordinates daily operations of the assigned location, ensuring adherence to departmental procedures and service standards.
• Organizes and directs staff at the location, assigning duties to ensure timely and efficient execution of service.
• Leads by example while training, coaching, and motivating employees to maintain high levels of professionalism, teamwork, and performance.
• Oversees location setup/opening, service, and cleanup/closing, ensuring quality, presentation, and timeliness of operations.
• Monitors food quality, service standards, and presentation; promptly addresses issues to uphold customer satisfaction.
• Communicates effectively with clients, customers, staff, and management to ensure successful coordination and resolution of concerns.
• Upholds a high standard for all customer service interactions.
• Handles customer inquiries, feedback, and complaints in a professional and proactive manner.
• Assists with food, supplies, and equipment orders for events or daily operations; maintains accurate inventory levels and forecasts product needs.
• Verifies deliveries for accuracy and quality, ensuring compliance with FIFO and all food safety guidelines.
• Ensures compliance with all food safety, sanitation, health, and safety regulations.
• Assists with scheduling, shift coverage, payroll tasks, and provides input for employee evaluations, as needed.
• Schedules staff to ensure adequate shift coverage, including response to call-outs or operational needs.
• Completes product ordering as assigned following all guidelines and maintains accurate production records, checklists, and inventory reports.
• May operate POS systems, perform and reconcile cash/credit transactions, and adhere to all cash-handling policies.
• Performs related duties as assigned.

Requirements

• Bachelor’s degree in a related field.
• One to two years of related experience. Equivalent combination of education and experience may be considered.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse groups of people.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize in a dynamic environment.
• Knowledge of food safety regulations and best practices.

Preferred Qualifications

• ServSafe certification.
• FoodPro experience or experience with other menu management software.

Benefits

• Employee and dependent tuition waivers at UConn.
• Competitive salary and outstanding benefits package.

Pay

$53,943