Dining Services Supervisor - Retail Operations

About the role

The Department of Dining Services at the University of Connecticut is seeking Location Supervisors for its Retail Operations. These 9-month, working supervisory positions report to the Area Manager or designee and oversee all aspects of an assigned location.

Responsibilities

• Supervise and coordinate daily operations, ensuring adherence to departmental procedures and service standards.
• Organize and direct staff, assigning duties to ensure timely and efficient service execution.
• Lead by example while training, coaching, and motivating employees to maintain high levels of professionalism, teamwork, and performance.
• Oversee location setup/opening, service, and cleanup/closing, ensuring quality, presentation, and timeliness.
• Monitor food quality, service standards, and presentation; address issues promptly to uphold customer satisfaction.
• Communicate effectively with clients, customers, staff, and management to resolve concerns.
• Maintain high standards for all customer service interactions; handle inquiries, feedback, and complaints professionally.
• Assist with food, supplies, and equipment orders for events or daily operations; maintain accurate inventory and forecast product needs.
• Verify deliveries for accuracy and quality, ensuring compliance with FIFO and food safety guidelines.
• Ensure compliance with all food safety, sanitation, health, and safety regulations.
• Assist with scheduling, shift coverage, payroll tasks, and provide input for employee evaluations.
• Schedule staff to ensure adequate shift coverage, including responding to call-outs or operational needs.
• Complete product ordering as assigned, following guidelines, and maintain accurate production records, checklists, and inventory reports.
• Operate POS systems, perform and reconcile cash/credit transactions, and adhere to cash-handling policies.
• Perform related duties as assigned.

Requirements

• Bachelor’s degree in a related field.
• One to two years of related experience. An equivalent combination of education and experience may be considered.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse groups.
• Strong organizational skills and attention to detail, with the ability to multitask and prioritize in a dynamic environment.
• Knowledge of food safety regulations and best practices.

Preferred Qualifications

• ServSafe certification.
• FoodPro experience or experience with other menu management software.

Benefits

• Competitive salary.
• Employee and dependent tuition waivers at UConn.
• Additional benefits as outlined in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).

Pay

$53,943 per year.