Dining Services Director
Position Summary
The Dining Services Director plans, organizes, develops, and directs the overall operations of the Dining Services Department, providing all residents with the best experience in hospitality and nutritious meals, in accordance with all laws, regulations and Century Park standards. Reports to the Executive Director.
Qualifications
- High school diploma or equivalent
- 2 years’ dining services management experience with 1 year prior experience in senior living
- Graduate of A.D.A. approved course in food services OR certification in the culinary field preferred
- Current ServSafe certification
Primary Job Responsibilities
Plans, develops, organizes, implements and evaluates dining services goals, policies and procedures
Maintains compliance with budget in labor and expense control
Interviews new residents to welcome, acquire food preferences, allergies and special requests
Holds monthly Food Committee with residents to ensure resident satisfaction in dining services
Develops system to track resident’s dietary needs/preferences and monitors for changes
Confers with dietitian to ensure menus and department policies conform to nutritional standards
Continually upgrades knowledge of dietary management and nutrition to benefit community’s services
Works with other department leaders to ensure flawless execution of special events
Collects all guest and visitor payments and forwards to business office
Represents dining services team at resident council meetings for feedback
Kitchen and Dining Room Duties
Inspects kitchen for compliance with state and county regulations including sanitation, food storage, record keeping, food temperatures, portion sizes and chemical usage/storage
Reviews daily menus making substitutions when necessary and records changes on menus
Orders food, supplies and equipment for food preparation and service
Develops prep and pull lists to maintain food quality and consistency
Reviews all deliveries for quality, proper amounts and pricing
Ensures communication and teamwork between kitchen staff and servers
Inspects dining room presentation to ensure compliance with company standards of hospitality
Inspects daily cleaning of dining room
Visits with residents in dining room during dinner meal at least four evenings per week
Supervisory Requirements
Recruits, selects, hires, trains, evaluate, supervises and counsels dining services team
Schedules department hours appropriately
Serves as an effective role model and maintains an approachable management style
Treats all associates respectfully
Additional Requirements
Must enjoy serving seniors
Must demonstrate excellent customer service and hospitality
Must demonstrate trustworthiness and dependability
Must work efficiently and effectively with little to no supervision
Must demonstrate effective written and verbal communication skills
Must be proficient in computer skills (e.g., Excel, Word, internet based ordering systems, email)
Must reasonably accommodate resident preferences in dining services
Must be able to receive and resolve complaints graciously
Must visit with residents in the dining room during dinner meal at least 4 evenings per week
Must possess the ability to make independent decisions when circumstances warrant such action
Must perform proficiently in all applicable competency areas
Maintains professional working relationships with all associates, vendors, etc.
Maintains confidentiality of all proprietary and/or confidential information
Understands and follows company policies including harassment and compliance procedures
Displays integrity and professionalism by adhering to Century Parks’ Code of Ethics and completes all required compliance training