Dining Services Director

The Dining Services Director plans, organizes, develops, and directs the overall operations of the Dining Services Department, providing all residents with the best experience in hospitality and nutritious meals, in accordance with all laws, regulations, and Century Park standards.

Qualifications

• High school diploma or equivalent
• 2 years’ dining services management experience with 1 year prior experience in senior living
• Graduate of A.D.A. approved course in food services OR certification in the culinary field preferred
• Current ServSafe certification

Primary Job Responsibilities

• Administrative and Planning Duties:
• Plans, develops, organizes, implements and evaluates dining services goals, policies and procedures
• Maintains compliance with budget in labor and expense control
• Interviews new residents to welcome, acquire food preferences, allergies and special requests
• Holds monthly Food Committee with residents to ensure resident satisfaction in dining services
• Develops system to track resident’s dietary needs/preferences and monitors for changes
• Confers with dietitian to ensure menus and department policies conform to nutritional standards
• Continually upgrades knowledge of dietary management and nutrition to benefit community’s services
• Works with other department leaders to ensure flawless execution of special events
• Captures all guest and visitor payments and forwards to business office
• Represents dining services team at resident council meetings for feedback
• Kitchen and Dining Room Duties:
• Inspects kitchen for compliance with state and county regulations including sanitation, food storage, record keeping, food temperatures, portion sizes and chemical usage/storage
• Reviews daily menus making substitutions when necessary and records changes on menus
• Orders food, supplies and equipment for food preparation and service
• Develops prep and pull lists to maintain food quality and consistency
• Reviews all deliveries for quality, proper amounts and pricing
• Ensures communication and teamwork between kitchen staff and servers
• Inspects dining room presentation to ensure compliance with company standards of hospitality
• Inspects daily cleaning of dining room
• Visits with residents in dining room during dinner meal at least four evenings per week
• Supervisory Requirements:
• Recruits, selects, hires, trains, evaluate, supervises and counsels dining services team
• Schedules department hours appropriately
• Serves as an effective role model and maintains an approachable management style
• Treats all associates respectfully

Additional Requirements

• Must enjoy serving seniors
• Demonstrate excellent customer service and hospitality
• Demonstrate trustworthiness and dependability
• Work efficiently and effectively with little to no supervision
• Demonstrate effective written and verbal communication skills
• Be proficient in computer skills (e.g., Excel, Word, internet based ordering systems, email)
• Reasonably accommodate resident preferences in dining services
• Be able to receive and resolve complaints graciously
• Visit with residents in the dining room during dinner meal at least 4 evenings per week
• Possess the ability to make independent decisions when circumstances warrant such action
• Perform proficiently in all applicable competency areas
• Maintain professional working relationships with all associates, vendors, etc.
• Maintain confidentiality of all proprietary and/or confidential information
• Understand and follow company policies including harassment and compliance procedures
• Display integrity and professionalism by adhering to Century Park’s Code of Ethics and complete all required compliance training