Dining Room Supervisor

Duties And Responsibilities

• Maintain a customer focused attitude at all times while managing the food distribution, balancing the serving responsibilities among the food servers.
• Ensure visibility during meal times by seating and greeting residents, addressing any concerns, and ensuring that their needs have been met.
• Prepares schedules and assigns tasks to wait staff, including assigning tables and closing duties.
• Ensures wait staff meets company standards including appearance and dress attire, customer service standards, and proper food handling techniques.
• Trains wait staff on all operating procedures and menu education.
• Ensures efficient operating within budgeted guidelines.
• Promotes customer engagement activities and interacts with residents during meal times to monitor resident satisfaction or concerns about food service and develops plans to address as appropriate.
• Facilitate highest quality and service practices in all Food and Beverage sanitation standards and service to the residents in the dining room.
• Maintains Toast POS System by adding menu items, adding/deleting employees to Toast system.
• Communicates with food kitchen personnel for adjustments and shares resident feedback.
• Maintains table service adequacy for timing, etiquette and thoroughness; provides service hospitality training and adjustments as appropriate.
• Maintains residents accounts for meal and charge accuracy.
• Maintains floor charts and tables are set up correctly.
• Aids servers as needed with table service.

Qualifications

• High school diploma or equivalent.
• Two (2) years’ experience in fine dining.
• Dining Room Supervisory experience preferred.
• Excellent communication, organization, and customer service skills.
• Ability to stand or walk for 8-hour shifts and lift at least 20 pounds.

Benefits

• Medical/Dental/Vision Insurance, Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Paid Parental Leave, Short-term & Long-term Disability
• Industry-leading PTO
• Paid Holidays
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Employee/Resident Referral Bonuses

Working Conditions

• This position works in a fast-paced restaurant environment with exposure to heat, flames, cold temperatures, slippery floors and sharp cooking tools.
• This position may work in close contact with others.
• This position must comply with food safety regulations, which include appropriate clothing and protective gear such as hairnets, masks, disposable gloves and slip-resistant shoes.