Dining Room Supervisor

About the role

We are seeking an experienced, dynamic people‑leader with a hospitality‑oriented approach and a service‑heart mindset. The Dining Room Supervisor leads the dining room team and front‑of‑house experience for residents and guests, partnering with the Dining Room Operations Coordinator and Food & Beverage Manager to hire, develop, and coach staff, set the tone for hospitality and team culture, and ensure excellence in service delivery.

Responsibilities

• Ensure resident and guest satisfaction through high standards of service, hospitality, and appearance.
• Maintain floor presence during peak hours; support table service as needed.
• Direct guest flow in the dining room during service.
• Liaise between kitchen and dining rooms to ensure seamless service.
• Hire, train, schedule, supervise, and evaluate dining room staff.
• Conduct daily pre‑meal meetings with dining personnel; relay information and policy changes.
• Maintain ongoing training in service standards and etiquette.
• Design staffing plans for special events, coordinating with the Dining Room Operations Coordinator on floor plans and setup.
• Ensure complete operational success, including adherence to all processes by all staff.
• Train and coach staff on new systems and technology, including POS features and the service robot, to drive adoption.
• Model The Springs Living values and build a positive, respectful, and accountable team culture.
• Recognize strong performance and address performance or conduct concerns promptly and fairly.
• Attend monthly Town Hall and Food for Thought, keep notes and disseminate feedback to improve resident satisfaction.
• Uphold The Springs Living Values Card and the Employee Handbook.
• Demonstrate safe working practices at all times.
• Listen effectively and provide clear, concise, and accurate verbal and written information.
• Cooperate with others to effectively and efficiently achieve goals and resolve problems.
• Maintain confidentiality and privacy of residents and staff at all times.
• Attend education and training classes as necessary to fulfill state regulations.
• Assure that local and state laws and procedures for the service of alcoholic beverages are consistently followed.
• Respond courteously to resident concerns and complaints; problem‑solve professionally with the team.
• Perform other duties as assigned by the Food and Beverage Manager.

Requirements

• 1‑2 years of supervisory experience in hospitality or full‑service dining.
• Strong communication and organizational skills.
• Ability to effectively present information and respond to questions from groups of managers, residents, employees, and the general public.
• Ability to solve problems and adapt in fast‑paced environments.
• Ability to write reports and business correspondence.
• Ability to prioritize, organize, and delegate assignments.
• Proficient in Microsoft Office, POS systems, e‑mail, and scheduling tools.
• Maintain ability to lift 50 pounds; stand or walk throughout the majority of the work day; frequently push, pull, bend, twist, and reach.
• Sufficient manual dexterity to work with fingers and to reach/handle items.
• Ability to walk throughout campus on frequent basis for extended periods of time.
• Capable of light to heavy physical activity performing non‑strenuous and strenuous daily activities.
• May be exposed to bio‑hazardous materials including blood and body fluids, sharps, animal dander, and latex.

Preferred Qualifications

• Experience