Dining Room Supervisor
Mistequa Casino Hotel · Chewelah, WA · 1 mo ago
Management$20.12/hrFull-time
We need to output HTML fragment with sections only if content present. Use for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content.
Given posting: Position Summary, Essential Duties And Responsibilities, Supervisory Responsibilities, GENERAL CONDITIONS, Job Qualifications, PHYSICAL DEMANDS, WORK ENVIRONMENT, Regulatory And Compliance Responsibilities, etc. Also salary given: $20.12/hr. No explicit benefits, schedule (though mentions shift work, holidays, weekends, special events). We can include Pay section with salary. Schedule maybe not explicit enough? It says "Must be able to work shift work, holidays, weekends, and special events." That's schedule info. So we can include Schedule section.
Benefits: none mentioned, so omit.
Skills: maybe we can extract from qualifications: Excellent Guest Service skills, Ability to lead and motivate team members, Ability to work independently and use good judgment, Excellent administrative skills. Could be Skills section.
Requirements: maybe Job Qualifications includes Must be 18, HS diploma preferred, 1-2 years supervisor experience, etc. Could be Requirements.
We need to avoid repeating job title as heading. Also not include Job ID etc.
We must preserve all substantive information; not invent. So we need to include all details from posting, but organized under headings.
We need to decide which headings to use: About the role (position summary), Responsibilities (essential duties + supervisory responsibilities), Requirements (maybe general conditions?), Qualifications (job qualifications), Skills (maybe derived from qualifications), Pay (salary), Schedule (shift work etc). Also maybe include Regulatory And Compliance Responsibilities as part of Responsibilities or separate? Could be part of Responsibilities.
We must not create sections with filler text. Ensure each heading has substantive content.
Let's extract content:
Position Summary: "Coordinate and maintain the activity of all front-house personnel in the Food & Beverage Department on assigned shift, to assure high quality guest service in full accordance with all operational policies, procedures, and gaming regulations."
Essential Duties And Responsibilities list: many bullet-like sentences. We'll put as
for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to map content.
Given posting: Position Summary, Essential Duties And Responsibilities, Supervisory Responsibilities, GENERAL CONDITIONS, Job Qualifications, PHYSICAL DEMANDS, WORK ENVIRONMENT, Regulatory And Compliance Responsibilities, etc. Also salary given: $20.12/hr. No explicit benefits, schedule (though mentions shift work, holidays, weekends, special events). We can include Pay section with salary. Schedule maybe not explicit enough? It says "Must be able to work shift work, holidays, weekends, and special events." That's schedule info. So we can include Schedule section.
Benefits: none mentioned, so omit.
Skills: maybe we can extract from qualifications: Excellent Guest Service skills, Ability to lead and motivate team members, Ability to work independently and use good judgment, Excellent administrative skills. Could be Skills section.
Requirements: maybe Job Qualifications includes Must be 18, HS diploma preferred, 1-2 years supervisor experience, etc. Could be Requirements.
We need to avoid repeating job title as heading. Also not include Job ID etc.
We must preserve all substantive information; not invent. So we need to include all details from posting, but organized under headings.
We need to decide which headings to use: About the role (position summary), Responsibilities (essential duties + supervisory responsibilities), Requirements (maybe general conditions?), Qualifications (job qualifications), Skills (maybe derived from qualifications), Pay (salary), Schedule (shift work etc). Also maybe include Regulatory And Compliance Responsibilities as part of Responsibilities or separate? Could be part of Responsibilities.
We must not create sections with filler text. Ensure each heading has substantive content.
Let's extract content:
Position Summary: "Coordinate and maintain the activity of all front-house personnel in the Food & Beverage Department on assigned shift, to assure high quality guest service in full accordance with all operational policies, procedures, and gaming regulations."
Essential Duties And Responsibilities list: many bullet-like sentences. We'll put as - items.
Supervisory Responsibilities: "Directly supervises all front-house team members on assigned shift. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include overseeing team member training; planning, assigning, and directing work, rewarding, and coaching team members; addressing complaints and resolving issues."
We can combine essential duties and supervisory responsibilities under Responsibilities.
GENERAL CONDITIONS: "Must Have Ability To Communicate effectively with all levels of team members, guests, and outside contacts.Work effectively in a fast-paced environment.Move around all work areas effectively and efficiently.Able to work periodically under conditions of extreme urgency (creating higher levels of job stress)". Could be Requirements or maybe part of Qualifications.
Job Qualifications: list: Must be 18 years of age.High School diploma or GED preferred.One to two years of experience in a supervisor position preferred.Excellent Guest Service skills.Ability to lead and motivate team members.Ability to work independently and use good judgment.Excellent administrative skills.Must obtain a food handlers card within 30 days of employment and keep it current.Must obtain a Class 12 servers permit within 30 days and keep it current.
PHYSICAL DEMANDS: description.
WORK ENVIRONMENT: description.
Regulatory And Compliance Responsibilities: list.
We need to include all substantive info. Could create sections: About the role (position summary), Responsibilities (essential duties + supervisory + regulatory compliance), Requirements (general conditions + physical demands + work environment?), Qualifications (job qualifications), Skills (maybe derived from qualifications like excellent guest service, leadership, administrative), Pay (salary), Schedule (shift work, holidays, weekends, special events). Ensure no filler.
Let's craft.
We'll output:
About the role
Coordinate and maintain the activity of all front-house personnel in the Food & Beverage Department on assigned shift, to assure high quality guest service in full accordance with all operational policies, procedures, and gaming regulations.
Responsibilities
- Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
- Learn and ensure policies and procedures are being followed per the departments' Internal Controls.
- Adhere to the Mistequa Casino Hotel Team Member Handbook.
- Adhere to SMILE service standards and Core Values by providing excellent guest service.
- Maintain a positive and productive attitude with guests as well as fellow team members.
- Monitor team members within the department to ensure SMILE service standards and Core Values are being executed.
- Create the weekly scheduling of team members according to business demands and events.
- Adhere to proper food handling/beverage serving procedures and assure implementation throughout the front-house.
- Communicate with team members all pertinent information.
- Oversee training of new server/cashiers, bartenders, and beverage servers, i.e. till functions, cleaning, stocking, and maintaining a pleasant environment for guests.
- Responsible for ordering of all departmental needs to maintain adequate levels of inventory.
- When needed, after consulting with the Front House Supervisor, write up and post memos as needed to maintain consistent quality and communicate all changes within the Food & Beverage Dept.
- Monitor punch edits and coach front-house team members when needed, after consulting with the Front House Supervisor regarding attendance, policies, procedures, and job performance while treating all team members equally and respectfully.
- Handle and resolve any problems that may arise with guests or team members in a timely and professional manner.
- Assist all kitchen staff when needed while setting an example of the high standards of guest service and product quality that are expected.
- May be required to work shifts and/or events at the Hotel.
- Held accountable for the accuracy and thoroughness of departmental records and reports.
- Assist in maintaining floor security by notifying Management and Security of suspicious activity.
- Other duties as assigned.
- Directly supervises all front-house team members on assigned shift.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Oversee team member training; plan, assign, and direct work; reward, and coach team members; address complaints and resolve issues.
- Must be 18 years of age to obtain and maintain a License D with Spokane Tribal Gaming Commission.
- Attend required training sessions offered by the Casino.
- Perform duties in compliance with local laws and regulations.
- Take necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department.
- Consult Internal Control Procedures and Policy Manuals for guidance.
- Report illegal activity to Security or the appropriate levels of Management.
Requirements
Must be able to communicate effectively with all levels of team members, guests, and outside contacts; work effectively in a fast-paced environment; move around all work areas effectively and efficiently; able to work periodically under conditions of extreme urgency (creating higher levels of job stress).
Qualifications
- Must be 18 years of age.
- High School diploma or GED preferred.
- One to two years of experience in a supervisor position preferred.
- Excellent Guest Service skills.
- Ability to lead and motivate team members.
- Ability to work independently and use good judgment.
- Excellent administrative skills.
- Must obtain a food handlers card within 30 days of employment and keep it current.
- Must obtain a Class 12 servers permit within 30 days and keep it current.
Skills
Excellent guest service; ability to lead and motivate team members; ability to work independently and use good judgment; excellent administrative skills.
Pay
$20.12 per hour.
Schedule
Must be able to work shift work, holidays, weekends, and special events.
We also need to include PHYSICAL DEMANDS and WORK ENVIRONMENT. Where to place? Could be under Requirements or a separate section like "Working Conditions". But we only have allowed headings list; we could put them under Requirements or maybe under a new heading not in list? The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings only; we shouldn't create other headings. So we need to fit physical demands and work environment into one of those sections, perhaps Requirements or Qualifications. Probably Requirements includes general conditions, physical demands, work environment. Let's merge them into Requirements.
Thus Requirements section will contain: general conditions, physical demands, work environment.
Let's rewrite Requirements with all that info.
General Conditions: Must Have Ability To Communicate effectively with all levels of team members, guests, and outside contacts.Work effectively in a fast-paced environment.Move around all work areas effectively and efficiently.Able to work periodically under conditions of extreme urgency (creating higher levels of job stress)
Physical Demands: While performing the duties of this Job, the team member is regularly required to talk or hear. The team member is frequently required to walk and stand. The team member is occasionally required to sit, climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The team member must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.
Work Environment: The noise level in the work environment is usually moderate to loud.
We'll combine into a paragraph or list.
Let's craft Requirements as a maybe.
But we need to preserve all info; we can list bullet points.
Thus:
Requirements
- Communicate effectively with all levels of team members, guests, and outside contacts.
- Work effectively in a fast-paced environment.
- Move around all work areas effectively and efficiently.
- Able to work periodically under conditions of extreme urgency (creating higher levels of job stress).
- Regularly required to talk or hear.
- Frequently required to walk and stand.
- Occasionally required to sit, climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
- Occasionally lift and/or move up to 100 pounds.
- Specific vision abilities required: close vision, distance vision, and color vision.
- Noise level in the work environment is usually moderate to loud.
That covers.
Now ensure we didn't miss any substantive info: The position summary, essential duties, supervisory responsibilities, regulatory compliance, general conditions, qualifications, physical demands, work environment, salary, schedule. Also mention "Must be willing to work with all regulatory agencies" etc included in responsibilities. Also "Must learn and ensure policies and procedures are being followed per the departments' Internal Controls." included. Also "Adhere to the Mistequa Casino Hotel Team Member Handbook." included. Also "Adhere to our SMILE service standards and Core Values by providing excellent guest service." included. Also "Maintain a positive and productive attitude with guests as well as fellow team members." included. Also "Monitor team members
About the role
Coordinate and maintain the activity of all front-house personnel in the Food & Beverage Department on assigned shift, to assure high quality guest service in full accordance with all operational policies, procedures, and gaming regulations.
Responsibilities
- Must be willing to work with all regulatory agencies, i.e., Gaming Commission, State, and Federal.
- Learn and ensure policies and procedures are being followed per the departments' Internal Controls.
- Adhere to the Mistequa Casino Hotel Team Member Handbook.
- Adhere to SMILE service standards and Core Values by providing excellent guest service.
- Maintain a positive and productive attitude with guests as well as fellow team members.
- Monitor team members within the department to ensure SMILE service standards and Core Values are being executed.
- Create the weekly scheduling of team members according to business demands and events.
- Adhere to proper food handling/beverage serving procedures and assure implementation throughout the front-house.
- Communicate with team members all pertinent information.
- Oversee training of new server/cashiers, bartenders, and beverage servers, i.e. till functions, cleaning, stocking, and maintaining a pleasant environment for guests.
- Responsible for ordering of all departmental needs to maintain adequate levels of inventory.
- When needed, after consulting with the Front House Supervisor, write up and post memos as needed to maintain consistent quality and communicate all changes within the Food & Beverage Dept.
- Monitor punch edits and coach front-house team members when needed, after consulting with the Front House Supervisor regarding attendance, policies, procedures, and job performance while treating all team members equally and respectfully.
- Handle and resolve any problems that may arise with guests or team members in a timely and professional manner.
- Assist all kitchen staff when needed while setting an example of the high standards of guest service and product quality that are expected.
- May be required to work shifts and/or events at the Hotel.
- Held accountable for the accuracy and thoroughness of departmental records and reports.
- Assist in maintaining floor security by notifying Management and Security of suspicious activity.
- Other duties as assigned.
- Directly supervises all front-house team members on assigned shift.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Oversee team member training; plan, assign, and direct work; reward, and coach team members; address complaints and resolve issues.
- Must be 18 years of age to obtain and maintain a License D with Spokane Tribal Gaming Commission.
- Attend required training sessions offered by the Casino.
- Perform duties in compliance with local laws and regulations.
- Take necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
- Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the team member's department.
- Consult Internal Control Procedures and Policy Manuals for guidance.
- Report illegal activity to Security or the appropriate levels of Management.
Requirements
Must be able to communicate effectively with all levels of team members, guests, and outside contacts; work effectively in a fast-paced environment; move around all work areas effectively and efficiently; able to work periodically under conditions of extreme urgency (creating higher levels of job stress).
Qualifications
- Must be 18 years of age.
- High School diploma or GED preferred.
- One to two years of experience in a supervisor position preferred.
- Excellent Guest Service skills.
- Ability to lead and motivate team members.
- Ability to work independently and use good judgment.
- Excellent administrative skills.
- Must obtain a food handlers card within 30 days of employment and keep it current.
- Must obtain a Class 12 servers permit within 30 days and keep it current.
Skills
Excellent guest service; ability to lead and motivate team members; ability to work independently and use good judgment; excellent administrative skills.
Pay
$20.12 per hour.
Schedule
Must be able to work shift work, holidays, weekends, and special events.
We also need to include PHYSICAL DEMANDS and WORK ENVIRONMENT. Where to place? Could be under Requirements or a separate section like "Working Conditions". But we only have allowed headings list; we could put them under Requirements or maybe under a new heading not in list? The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings only; we shouldn't create other headings. So we need to fit physical demands and work environment into one of those sections, perhaps Requirements or Qualifications. Probably Requirements includes general conditions, physical demands, work environment. Let's merge them into Requirements.
Thus Requirements section will contain: general conditions, physical demands, work environment.
Let's rewrite Requirements with all that info.
General Conditions: Must Have Ability To Communicate effectively with all levels of team members, guests, and outside contacts.Work effectively in a fast-paced environment.Move around all work areas effectively and efficiently.Able to work periodically under conditions of extreme urgency (creating higher levels of job stress)
Physical Demands: While performing the duties of this Job, the team member is regularly required to talk or hear. The team member is frequently required to walk and stand. The team member is occasionally required to sit, climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The team member must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.
Work Environment: The noise level in the work environment is usually moderate to loud.
We'll combine into a paragraph or list.
Let's craft Requirements as a maybe.
But we need to preserve all info; we can list bullet points.
Thus:
Requirements
- Communicate effectively with all levels of team members, guests, and outside contacts.
- Work effectively in a fast-paced environment.
- Move around all work areas effectively and efficiently.
- Able to work periodically under conditions of extreme urgency (creating higher levels of job stress).
- Regularly required to talk or hear.
- Frequently required to walk and stand.
- Occasionally required to sit, climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
- Occasionally lift and/or move up to 100 pounds.
- Specific vision abilities required: close vision, distance vision, and color vision.
- Noise level in the work environment is usually moderate to loud.
That covers.
Now ensure we didn't miss any substantive info: The position summary, essential duties, supervisory responsibilities, regulatory compliance, general conditions, qualifications, physical demands, work environment, salary, schedule. Also mention "Must be willing to work with all regulatory agencies" etc included in responsibilities. Also "Must learn and ensure policies and procedures are being followed per the departments' Internal Controls." included. Also "Adhere to the Mistequa Casino Hotel Team Member Handbook." included. Also "Adhere to our SMILE service standards and Core Values by providing excellent guest service." included. Also "Maintain a positive and productive attitude with guests as well as fellow team members." included. Also "Monitor team members
Requirements
- Communicate effectively with all levels of team members, guests, and outside contacts.
- Work effectively in a fast-paced environment.
- Move around all work areas effectively and efficiently.
- Able to work periodically under conditions of extreme urgency (creating higher levels of job stress).
- Regularly required to talk or hear.
- Frequently required to walk and stand.
- Occasionally required to sit, climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
- Occasionally lift and/or move up to 100 pounds.
- Specific vision abilities required: close vision, distance vision, and color vision.
- Noise level in the work environment is usually moderate to loud.