Dining Room Manager

About the role

Quail Park of Lynnwood currently has an opening for a Dining Room Manager on our Signature Dining Team. Our team manages the entire dining experience of our seniors ensuring that meals are presented in a clean and attractive manner and that residents, both new and old, feel welcome. Quail Park of Lynnwood / Living Care Lifestyles offers a supportive work environment where your contributions are valued, and your professional growth is encouraged. You'll be part of a team dedicated to making a positive difference in the lives of our residents, providing compassionate care that honors their dignity and individuality.

Requirements

• Minimum of 5 years food service experience, including 3 years of previous dining room management
• Previous experience in both restaurant and senior living settings preferred
• Strong commitment to customer service and desire to exceed customer expectations
• Ability to read, comprehend, write, and speak English to communicate effectively with residents, families, team members and vendors
• Basic computer skills, including Word and Excel
• Detail oriented and possess strong organizational skills
• Must meet all health-related and/or food handling requirements pertaining to local or state regulatory agencies
• Maintain current CPR/First Aid credentials
• Maintain current Food Handlers credentials
• Maintain annual Continuing Education Credits
• Ability to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation
• Subject to pre-employment screening including physical, drug and TB testing and criminal background check

Responsibilities

• Hires, trains, directs, coaches, and evaluates all dining room team members and assists the DSD with the back of the house hiring and training
• Develops and trains all dining room team members on service essentials and company standards of service ensuring exemplary customer satisfaction
• Actively participates and regularly serves a section in the Dining Room
• Creates and monitors dining room team member schedules and makes daily task assignments to ensure efficient and effective meal service in all dining locations throughout the community
• Ensures that all dining room personnel maintain a strong customer service focus and are consistently professional in conduct and appearance
• Ensures exceptional administration of policies & programs through training, communications, and procedure documentation; conducts training and informational update meetings for all dining room team members
• Responsible for operating dining room within budgetary guidelines
• Maintains knowledge base of current OSHA, as well as local and state regulatory agency guidelines to ensure that the dining room service maintains regulatory compliance with all regulations
• Serves as a member of the Community Management Team and assists Executive Director with other management duties as necessary or as assigned
• Responsible for training dining room team members so they possess knowledge of the menu paying special attention to alternative dietary options and allergies
• Ensures that all dining and kitchen service areas are clean and organized and that all equipment such as reach-in refrigerators, microwaves, toasters, soup tureens, and beverage machines are cleaned on a daily basis
• Creates and implements a dining room cleaning schedule, assigning team member duties to ensure that carpet, tables, chairs, and salad bar are properly cleaned after each meal, and prepared for the next meal in a timely manner
• Ensures that proper serving etiquette is maintained, and that food is attractively presented
• Enforces safe food handling technique at all times
• Responsible for the Private Dining Room schedule ensuring all reservations are properly staffed and that the meal plan has been properly communicated to the Director of Signature Dining
• Routinely assists with meal service as needed
• Communicates frequently with residents, families, guests, and team members, to address concerns and suggestions relating to the food service program, and to maintain resident satisfaction
• In conjunction with Life Enhancement Director and/or Community Relations Director assists in planning and serving at community special events, parties, and marketing functions

Benefits

• Medical, Dental and Vision Insurance (Full-Time)
• Retirement Plan Contribution Match