Dining Room Manager

Key Responsibilities

• Operate daily Food and Beverage operations, including staffing, scheduling, training, and orientation of the dining room team.
• Supervise the physical presentation of the dining room, including table setups, linens, silverware, and overall décor to ensure an immaculate, state-of-the-art facility.
• Maintain POS management, programming, and reporting, as well as overseeing beverage services, including wine and beer ordering, inventory control, and bartender supervision.
• Maintain essential records such as menus served, meal counts, temperature logs for equipment and food, special resident requests, and team schedules.
• Recruit, train, evaluate, and counsel dining room personnel to ensure excellent service standards.
• Develop a work environment that fosters teamwork, clear communication, and professional development.
• Serve as a mentor and role model, ensuring staff adherence to service protocols and health survey processes.
• Ensure the dining room meets all State and Federal Health Survey requirements.
• Maintain the dining room’s physical environment, ensuring that all details—from furniture and fixtures to table presentation—are consistently maintained.
• Coordinate with the Nourishment Director to update and improve operational standards.
• Plan, schedule, and supervise events and catering services, including proper staffing, setup, and breakdown.
• Maintain open lines of communication with the Nourishment Director regarding dining room status, operational challenges, and staff performance.
• Provide regular feedback and ensure continuous staff training in line with company protocols and compliance standards.

Position Requirements

• High school diploma or equivalent required; Bachelor’s degree in Hospitality or Food Service Management is preferred, or an equivalent combination of education and experience.
• Minimum of two years’ experience in front-of-house operations within a restaurant, hotel, club, or similar establishment.
• At least two years of experience in a supervisory role.

Core Competencies

• Resident-Centered Approach: Demonstrates empathy, compassion, and a commitment to enhancing the quality of life for residents.
• Ethical Conduct: Adheres to the highest ethical standards and aligns decisions with Enso Village’s mission and values.
• Collaboration: Builds positive relationships with residents, team members, and external partners to achieve common goals.
• Problem Solving: Leverages creative strategies to address dining room challenges and ensure residents' needs are consistently met.
• Communication: Communicates effectively and professionally in verbal and written formats across various audiences.

Education & Experience

• Education: High school diploma or equivalent required; Bachelor’s degree in Hospitality or Food Service Management is preferred, or an equivalent combination of education and experience.
• Experience: Minimum of two years’ experience in front-of-house operations within a restaurant, hotel, club, or similar establishment. At least two years of experience in a supervisory role.

Skills & Competencies

• Proficient in English with strong oral communication and interpersonal skills.
• Demonstrated ability to manage customer service issues, handle conflict, and promote teamwork.
• Strong leadership and organizational skills, with the ability to build and manage effective teams.
• Familiarity with POS systems and inventory control, particularly in beverage services.
• Proficiency in Microsoft Office Suite.
• Current CPR and First Aid certification (or ability to obtain within 30 days).
• Food Handler’s and RBS Certificates (or ability to obtain within 30 days).

Physical Requirements

• Ability to stand and walk for 90% of the workday.
• Capable of stooping, bending, stretching, and lifting up to 50 pounds.

Compensation & Benefits

Enso Village is committed to equal pay and transparency. The salary range for this position is $75,000 to $85,000 annually. Compensation is based on experience, education, skills, and business considerations. We provide team members with a supportive and inclusive work environment focused on health and well-being. Full-time team members are offered a comprehensive benefits package, including:

• Comprehensive Benefits: Medical, dental, and vision coverage available starting on your first day of employment.
• Life & Disability Insurance: Company-paid life insurance and long-term disability coverage.
• Retail Savings: 403(b) plan with a generous employer match to help you plan for the future.
• Generous Paid Time Off: Paid annual vacation, sick days, personal days, and holidays.
• Healthy Meals: Subsidized organic, nutritious meals available daily.
• Professional Development: Opportunities for ongoing career growth and development within the organization.