Dining Room Manager

About the role

Responsible for providing quality dining experiences by overseeing dining room staff and maintaining a pleasant and clean dining environment.

Responsibilities

• Manages daily operations of dining room, room service, and convenience store, if applicable.
• Assigns wait staff to designated sections and all staff to appropriate side work. Inspects work to ensure proper completion.
• Ensures room service orders are delivered timely and properly.
• Ensures smooth and timely opening and closing of the dining room.
• Ensures an adequate number of service employees for each shift and ensures absences are covered.
• Oversees resident billing of food services charges.
• Assists in producing weekly schedules with budgetary guidelines for service staff.
• Leads the training of all new dining room associates and conducts required on-going training sessions.
• Provides supervision for special events.
• May assist service staff during mealtime as needed.
• May assist in greeting and seating residents and guests.
• In consultation with the Dining Services Director, hires, trains, disciplines and terminates departmental associates in accordance with company policies.
• Maintains the resident request logbook and forwards these requests to the Chef and/or Food Service Director.

Qualifications

Education and Experience: Associate's degree or equivalent from two-year College or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.

Certifications, Licenses, and Other Special Requirements: Current ServSafe Certification required. Obtain and hold any local, state and/or county required food handling/sanitation licenses and/or certificates.

Management/Decision Making: Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.

Knowledge and Skills: Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Must have outgoing and cheerful personality and be energetic, friendly, and organized. Must enjoy working with older adults and be capable of walking and standing for long periods of time. Ability to read and write English; ability to communicate with residents and other employees; ability to follow oral and written directions.

Physical Demands and Working Conditions

• Requires interaction with co-workers, residents or vendors
• Occasional weekend, evening or night work if needed to ensure shift coverage
• Possible exposure to communicable diseases and infections
• Exposure to latex
• Possible exposure to blood-borne pathogens
• Possible exposure to various drugs, chemical, infectious, or biological hazards
• Subject to injury from falls, burns, odors, or cuts from equipment
• Requires Travel: Occasionally
• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Ability to lift: Up to 50 pounds

Benefits

Part and Full Time Benefits Eligibility: Medical, Dental, Vision insurance; 401(k); Associate assistance program; Employee discounts; Referral program; Early access to earned wages for hourly associates (outside of CA); Optional voluntary benefits including ID theft protection and pet insurance.

Full Time Only Benefits Eligibility: Paid Time Off; Paid holidays; Company provided life insurance; Adoption benefit; Disability (short and long term); Flexible Spending Accounts; Health Savings Account; Optional life and dependent life insurance; Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan; Tuition reimbursement.

Temporary associates are not benefits eligible but may participate in the company's 401(k) program. To support associates in their journey to become a U.S. citizen, Brookdale offers to advance fees for naturalization (Form N-400) application costs, up to $725, less applicable taxes and withholding, for qualified associates who have been with us for at least a year.

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