Dining Reservations Agent
Visit Hershey & Harrisburg · Hershey, PA · 1 wk ago
On-siteOTHRFull-time
Job Duties
- Receive and record reservations via telephone, e-mail, and in person
- Book and charge special events held at the Hotel Hershey
- Work with Sales and Convention Services for outlet reservations
- Make copies, fax information, and resolve guest issues
- Communicate with the front desk and use the computer system to correctly bill guests
- Record tips and total earnings for employees and pay them accordingly
- Cashier checks in a timely manner, including counting money and handling change correctly
- Explain guest questions and discrepancies to wait staff
- Complete and balance paperwork at the end of the shift, including determining deposit amount and safeguarding money
- Maintain and order necessary supplies and money banks, and other duties as may be assigned
- Answer phones in a timely manner
- Make dining reservations for Hershey Resort Restaurants through OpenTable
Qualifications
- Must be at least 18 years of age or older
- High school diploma or GED equivalent
- Ability to maintain knowledge of the menu and all related menu items
- Ability to maintain knowledge of the room service process to be able to direct the guest and answer any questions; an ability to complete fundamental mathematics
- Ability to function with the Point of Service System
- Ability to handle guest concerns and questions in a thorough and professional manner
- Ability to work efficiently in a high-volume, fast-paced environment
- Familiarity with Windows-based software, Microsoft Word, and HSI
- Professional image, representative of the property image
- Exceptional telephone skills
- Ability to listen to guests effectively and resolve issues
- Must be detail-oriented
Job Demands
- Ability to concentrate and maintain organization in shared workplace and public space areas
- Physical requirements include sitting (up to 100% of the shift), hearing, speaking, performing detailed work at close distances and finger dexterity
Schedule
The schedule varies from 7 am - 9 pm including evenings, weekends, and holidays.